CRAIN RV

Not great actually- there were problems w the wiring.
HOWEVER- they stayed in contact w us- kept us informed. Did not give up or make excuses. Stayed after hours to get everything done

Very professional. Always helpful

I waited 2 weeks from my first call to the service manager for an appointment for work on my motor home. I was asked to call on Monday, Aug 15, because they were 3 weeks behind on their work. I called as requested and was told to bring the unit in on Thurs. When I arrived a little after 9:00 on Thurs, the service manager was not in, so I went thru my list with the shop foreman. As we finished, the manager arrived and asked me to leave the coach with them. I assumed that meant overnight. I reluctantly agreed, as I had always been able to either wait for the coach or pick it up late the same day. I also thought about our plans to use the coach the following week, but didn't actually say that, as I didn't think it necessary. As I was leaving, the shop foreman told me he would pull my coach into the bay as soon as an acceptance inspection on a trailer in front of that bay was finished. He also told me that the manager would call me that afternoon with some details about a replacement radio that was needed. Since I didn't get any call from Crain RV, I called the service manager on Thursday afternoon and Friday morning, getting voice mail each time. On Friday afternoon, I went to Crain RV, only to learn that they had not even started work on my RV. I spoke to the service manager and was told that people who had purchased their RV from Crain had priority over others seeking service or repair. I was quite shocked to hear this, as I had been a long-time customer of Crain and had personally done business with the service manager over the past 15 years, at Crain and his previous places of employment: Camping World, River City RV and National Travelers. I attempted to explain my position further, when the service manager abruptly handed me the keys to my RV, turned his back and refused further conversation. I'll not return to Crain RV for service or repair work, and I hope no other customer received this kind or shoddy, almost belligerent treatment from them.