LensCrafters

I am writing this review as I have not had a good experience with Lens Crafters, and this is my fist experience with this company. I purchased glasses there a few months back and constantly had trouble with them fitting correctly. I went in multiple times to have them fitted, but when I tried wearing them to work they would either be too loose and slide down my face or they were too tight, giving me a headache. I was told that perhaps the frame was too large, and since I am prone to migraines I should pick a smaller frame like my current frame and also go with the more expensive, light weight lenses as my prescription is high. I was outside the 30 day window to return the glasses as I wanted to do and felt I had no choice but to try another frame. I live over an hour away and am a nurse working night shift, and trying to get to the store was difficult. I went back to reorder another frame I had picked out, but it was gone (it was supposed to be set aside for me) and had to choose a different frame I did not like but had no option. I ordered the other lenses as well. When these glasses came I had the same issue. They did not fit right, kept sliding down my face. I could not wear them. I went to different Lens Crafters stores even out of the state of AL to see if anyone could get them to fit right. No one could, and no one could help. I went back to the Mobile store and was told that they could possibly remake the glasses with the other frame I had wanted since it was close to my old frame. I had offered to even let them use my old frame for the lenses, but they could not guarantee with how old and worn they were that they would not be damaged in the process, and then I would have no glasses. I was told to call back in a couple of days to see if the manager would approve the remake. I called back, and the manager at first told me she had no idea what I was talking about. Then she remembered and told me the girl I had been working with called and left me a voicemail days ago to which I replied I never even received a voicemail or call. I felt at this point the manager did not want to deal with my issue anymore and told me if I wanted, I could go to the Lens Crafters in Foley which would be closer to me, and they would remake my glasses for me. The manager told me she would call right away and let them know I would be coming in and to remake the glasses. About three weeks later I was able to get over to the Foley store upon which the manager there told me she had no idea what I was talking about and no phone call from the Mobile store manager had come in. Nothing was listed in my file, and the Mobile manager was not in the store the day I went to the Foley store, and therefore I made another wasted trip. I was given the phone number for Customer Service and the option to pick and tried calling twice but could not get through. I called again, choosing the option I was told to pick, explained my whole story in detail to the lady and then was told at the end that she could not help me as she was warranty information only and not connected to Lens Crafters. I called back and finally got in touch with a customer service representative and after giving my complete, detailed story, was told again he could not help me but would send me a link to the website where I would need to write out in detail my experience and within two business days should get a response. I asked why a customer service representative could not help take the report and help with this issue, and I was told that management wanted it this way so the customer was telling the story in his/her own words, and the story would not be twisted or changed by customer service. I am very dissatisfied with the customer service I have received at the Mobile store and on the phone. I have never in my life encountered a business that has treated me this way and given me the run around I feel. I have a new pair of glasses I cannot even wear with no option of getting this issue resolved. I have never paid as much for a pair of glasses as I have for these, and I have never been so dissatisfied with a pair of glasses as I am with this pair. I only hope this issue gets resolved and that no one else encounters the same problems and frustrations I am in trying to get this situation resolved.