Bath Fitter

The quick answers are: Quality – Great; Looks – Beautiful; Customer Service –Outstanding; Value – OK for me, but I didn’t price other options. I first checked with the BBB and Bath Fitter had a spotless record, so I called for an in-house appointment. The estimator was very friendly and helpful, though he worked from a design book and had no real materials. The wife and I decided on a product set, which included an upgraded tub and wall treatment, a recessed ceiling treatment, a semi-circular shower curtain rod, a grab rail, and two four-shelf corner brackets (didn’t really need the second one). We had previously gone to the local office and examined the display products, so we knew what we were getting. The estimator knocked off some dollars from the list. The cost was $4,900. Substantial, but removing a fiberglass tub, re-doing all the plumbing, and installing the new acrylic product surely wasn’t a do it yourself task for this 74 year old. You can see more of the options at http://www.bathfitter.com/bathroom-design-tool/ than you can at http://www.bathfitter.com/ . After a couple weeks the technician arrived with all the materials. He went through the list of what we bought and asked if this was correct. What did I know? I said yes. The wife wasn’t home. The technician covered all his paths through the house with drop cloths prior to starting work. He started about 9:30; a second man showed up at noon, and they were done by 2:00. Looked great. The wife got home about 4:00 and said, “That’s not the right wall treatment”. I called the estimator. He said he’d get back to me. It turned out that the estimator hadn’t checked the box for the wall treatment (Rimini). So the mistake was partially mine for not knowing what I had purchased, and partially the estimator’s for not checking the box. Bath Fitter then replaced the wall treatment with the proper product, at no cost. That’s why the Outstanding Customer Service grade. In addition, the shower was a bit weak. I mentioned this to the technician and he removed a flow reducing ring in the shower head. Now it’s fine. The floor of the tub (standard bottom – there is an upgraded non-slip) is abraded in some manner to be very non-slippery. I love it. The previous fiberglass tub was slippery and I needed a rubber mat. The mat grew mold and generally was a pain to maintain.

They made it look good and did a professional job. They cleaned up as they went and didn't make a mess. They are very professional. They came when they said they would come. The guy came out before to look at it on what the work would be. They came out and did the job. Another guy came back and looked at it to make sure the work was within their standards. The work done was really good.

Smooth as silk. The installers showed great craftsmanship and were very careful and respectful during the process.

It is a national franchise but locally owned and it was everything they promised in their ads. They finished the work in one day and offer a variety of discounts for early payment. We were completely pleased and they did everything they said they would. I will use them again in the future.

They are a national company and have a franchise here. They did a good job doing the work. They went above and beyond.