Winston Salem Septic Tank Pumping

Very professional, fair pricing and friendly. Called ahead and arrived at appointment time. Did a very thorough job and went above an beyond to protect my property, driveway and keeping everything clean. Turns out my tank has two chambers with a filter in between. I do not remember my previous provider (who is now out of business) pumping out both sides of tank and cleaning the filter in between. Gann Brothers does it right!

Service was great! We had to reschedule a coupe of time due to unforseen circumstances on both our parts, but he took the initiative to contact me and reschedule the visit. They were on time, very efficient, very respectful of my yard, and gave me good advice for future maintenance.

Very prompt with scheduling service. Arrived in his sparkling clean truck, very professional and informative. Took about 30 minutes total to set up, pump out a very full tank, and clean up. Would recommend his service to anyone!

I would highly recommend Chuck Keene. I called him on a Friday night when our pump alarm went off. He come over first thing Saturday morning and fixed the pump. He was very prompt and took care of everything quickly.

They excavated to locate tank opening. Pumped out the tank and then spent a lot of time to unblock the incoming pipe before closing up the system and reburying it.

Excellent service. Arrived earlier than scheduled, quickly performed the service in a professional and personable manner.

After failing a county inspection of my septic system, it was discovered that my septic pump had stopped working. The alarm, that should have indicated the failure, also was no longer working. By sheer luck, the inspection came shortly after the failures. Otherwise, things could have gotten quite messy. B & M was very responsive and eager to help. Despite calling them late in the afternoon, they were still able to come out the very next day. They quickly identified the issues and gave me an estimate. After agreeing to the estimate, they immediately cleaned out my septic and pump tanks. They also removed the old pump, in preparation for replacement, once the new pump was available (expected the next day Thursday). Everything was put back exactly how they found it and no mess was left. They left the old pump, outside of the tank, only after asking me if that would be OK. Due to issues with their supplier, well beyond their control, the job lasted a day longer than communicated, due to delays in getting the required replacement parts. They communicated status and apologies from both the office and service person levels, multiple times. They also offered me the option of doing what work they could initially or waiting until all the remaining work could be completed in a single visit. I opted for the latter. So after contacting them on Tuesday afternoon, the job was started the next day (Wednesday) and completed two days later (Friday morning). B & M was very professional, knowledgeable and thorough. Not only did they replace the pump, but they also identified why the only 3 year old pump had failed. The system was clogged with roots causing the pump to run much more often than it should. Their cleaning of both the septic, pump tanks and splash box was done without mess and the soil, removed for access, was replaced. The installation of both the alarm and tank was done quickly and professionally. I will continue to use them for my future septic maintenance and service needs.

I called B&M Septic because I had a smell of ammonia coming from our bathtub, which is a sign that the septic tank was way overdue for pumping. B&M sent someone out within 24 hours. They found the location of the tank, completed the pumping, and re-filled in the hole needed to pump the tank within ONE HOUR! And it only took them that long because I couldn't tell them the location of the tank, and where to dig. Quick, professional, outstanding service.

Great! Very professional. Put down a tarp, dug down to septic tank, pumped out contents, scraped bottom and sides of tank, replaced cap and recovered tank with dirt from on top of tarp. He cleaned up his tools and hoses and left everything very neat and clean. I highly recommend him.

We had some and quot;gurglingand quot; noises in our toilets and drains. I called Chuck Keene Septic around 9:00. The owner's wife Pam was very helpful. While she couldn't guarantee that the service could be performed today, she said she would call Jimmy and get back to me. Within 2hrs my septic tank was pumped, clean-up was great, and Jimmy came in checked the water level in the toilet tanks, and found out the level too high, therefore causing a constant stream of water into the septic. Jimmy also went above and beyond with suggestions for positioning the rain gutters so that the runoff wouldn't pool causing poor drainage in the finger system. Thank you so much for saving us some big expenses down the road. I would highly recommend this company.