Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above
My biggest issue was that I have a salt cell and when it works, the water is clear and needs very little in the way of chemicals. When it did not work, instead of trying to troubleshoot and fix it in a timely manner, they continued dumping chlorine in the pool to maintain the proper balance. The end result was that I had to replace the salt cell and the entire mother board of the computer due to the build up of chemicals and the fact that the salt cell was never properly cleaned. I tried to give them time to resolve the issue over a month or two, and finally discontinued service. The reason I continued working with them for so long is that they are a Haywood dealer and all of my equipment is Haywood
Sauna Installation in Winston Salem are rated 3.1 out of 5 based on 15 reviews of the 2 featured Winston Salem pros
The Angi rating for Sauna Installation in Winston Salem is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Sauna Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.