Winston Salem Ductwork Replacment

BUYER BEWARE!!! We scheduled Carolina Duct and Crawl based on a coupon advertising air duct cleaning for $54.95. Both my husband and I separately tried to get estimates for our home in advance but were told that they can’t give an estimate until they see the exact specs for our HVAC system. When the service providers came to our home, they quoted us over $1,000 for the cleaning (WAY MORE THAN $54.99!!!!) plus $500 for mildicide spray and another $1,200 for UV system installation. We were in a bind because we were planning on moving into the house in two days, so we felt pressured to get the recommended services. They will try to upsell you, so do your research in advance!!! After the fact, the company that does routine maintenance on our HVAC system told us that they never recommend UV installation because of the damage it can do to the HVAC system. Also we found out that the sporicidin (mildicide used by Calorina Duct and Crawl) website [*** Link removed ***] says that “this product is not recommended for air duct applications other than cleaning mold off of hard non-porous surfaces such as registers and vents. Pour a small amount of Sporicidin Disinfectant Solution onto a cleaning cloth or use presaturated Sporicidin Disinfectant Towelettes to wipe away mold and other contamination.” In other words, this product isn’t recommended for use throughout all interior air passages. This is reiterated here: [*** Link removed ***] “The use of antimicrobial chemicals is an additional service that is not part of a typical air duct cleaning project” [*** Link removed ***] “The application of chemicals in an air conveyance system is acceptable only when the product is legally approved for the application for which it will be used. At this time, the EPA has not accepted any disinfectant, sanitizer or fungicidal products for use in the ductwork of HVAC systems.” We were never told this before Carolina Duct and Crawl fogged all of our interior air passages with sporicidin. To top it off, one of the ducts spewed black debris after the cleaning. We were incredibly dissatisfied with the services provided by Carolina Duct and Crawl.

Everything went great. Mr. Nelson is was very precise with all of the work he did. He worked hard at getting us the best prices for what he installed and his labor cost was very fair. We will always choose him to do any of our home repairs

Good service. The basement was a mess and Ken and his crew worked hard to clean it up. He also cleaned the air ducts.

No inconvenience at all. The worker was totally professional and very respectful. He took the time to nicely explain everything in detail and answered any questions I had. I was shocked as to what came out of our air duct system. I would highly recommend this company if you want a good job done!

Kent did a very thorough job of cleaning out my ducts. I was shocked at the amount of dirt that came out. One of the vents in the bedroom used to make noise when the heat was running. This no longer happens, since the cleaning was done. Thanks Kent.

Fantastic. Jim is great. He walked through my house as he prepared a quote and showed me everything so I could see first hand. Great company and great staff!

Ken and his team took the upmost care with our mold remediation! We found mold in our basement and within 2 days of hiring Advanta clean, it was cleaned out and mold free. His team was kind and trustworthy and Ken checked in throughout the process. I reccomend them highly! For something as serious as mold, it's important to know who you are working with!

We got Chris's name (the owner) from someone I know at work. We called him on Labor Day and he returned our call that evening. He came out the next day, Tuesday, and took a look at our old system and furnace and left us with a HIGHLY reasonable quote (I think he gave us such a good deal because of the referral). After comparing his prices and products with two other companies (both whom we found on Angies list) we chose to go with Taylor-Made. He came with a personal recommendations and, unlike the two other companies, he was not only the owner but the person who would be doing the installation- not some random technician. He actually re-arranged another appointment so that he could install our unit that Friday (which was nice, because we had been without AC for 8 days and it was still over 80 degrees outside!) He and his helper showed up exactly when he said they would, and got to work immediately. The old furnace parts didn't fit down the attic stairs so they had to take it apart to get it out, and they had to take apart the new unit to get it into the attic. They did both as quietly as possible, since my 9 month old was napping in the room below the attic. They also re-hung a drooping segment of ductwork at no extra-fee. After making a comment about how it's always warm in the master bedroom, they set the dampers to maximize the AC upstairs, and gave me a tutorial on how to properly use the rest of the dampers on the ductwork in the attic. They cleaned up as they went and left NO mess. There was also an issue about payment that came up (I was not able to get our payment from the bank in time), but Chris worked with us on it and we came to a solution that worked well for both of us. Chris was very easy to work with and honest about everything. I highly recommend Taylor-Made.

Had an appointment today to have my ducts cleaned, and the technician never showed. Called and the lady that answered said the tech had come already and tried to call. Both lies. I have been here all day.. and have absolutely no missed calls from anyone. She put me in touch with a manager (I'm assuming) named Michelle who was SO RUDE!!! The entire time she interrupted me, spoke over me while I was talking, and basically called me a liar and refused to reschedule. I asked to speak with the owner and was refused contact information. Horrible customer service, horrible business practices. Liars. They don't even deserve one star.

We hired them based on a reference from another company we had used. We later found out that it was the service providers brother who recommended him to us. They left a spit cup full of chaw in my house, and my kitchen sink was also full of it. I called the company to tell them about this and the receptionist said that no one on their crew chewed, insinuating that it must be ours. They came out Friday to replace duct work in the basement. Our waste line cracked, and they did not tell us about it. We called them to tell them that it was cracked, and they said that it just happened, and that they did not do it. Nobody came out to address it or fix it. They told us that the ducts were airtight, and no water would be able to get in. My husband looked at them, and took apart a piece of the work, and water came pouring out. The new duct work did not line up with the drop ceiling. They told us that they could make it match, but it is an inch lower than the original. The returns were not connected, and were directed to no particular place. The duct work in the utility room is so low that you can't open the door more than 5 inches. We put a stop payment on the check because of the incomplete work, and the company got very upset with us. They came back and ripped out everything that they had done. Now we have no duct work at all. We looked into them a little further after this and discovered that they had no permit to be doing this work. As a result we filed a complaint with the city.