Winston Salem Washer Repair

Splendid. Rapid response to my initial request. Repairman was professional, knowledgeable and thorough. I appreciate this well done repair, especially during our national Covid 19 crisis.

Service tech cane within a time frame that fit my schedule. Was one of the few contractors that I've dealt with that valued my time. Was very kind and had the part with him so I did not need to make a follow up service call. Very pleased and have suggested this company to friends.

The pump was bad. The cost of the repair would be close to the cost of a new machine and the current machine was a 2007. The decision was made to replace it. This is one of the first times I felt really good paying money for a service call that didn't end up in a fix. John took the machine apart quickly. It was obvious that he knew his craft. He pointed out the rust spots. He explained and demonstrated the broken pump. He explained my options in clear and concise terms and I never felt pressured one way or another. I've been told I'm "particular - in a good way" and John exceeded my expectations! In the very best way!

I asked for a quote over the phone and Chris was super friendly, very helpful, and very honest. He gave me what I thought was a very reasonable estimate and also let me know what i was beating the lifespan of my machine so it might be better to buy a new one. I really appreciate his honesty and friendliness. We haven't decided what to do yet with our machine but we will definitely use their services in the future for appliance repair.

Stan was excellent. He responded quickly and had the part on hand to fix my washer. He provided value add by lubricating the brake on the machine at no additional charge. Give him a call.

The washing machine was no longer agitating. The repairman was 45 minutes late for the appointment but performed the repairs fairly quickly and the washing machine has been agitating since the repair.

I called Stan this morning (Thursday) around 10:00am. He said that he could come by this afternoon. I asked if he had any idea about time and he said after 2:00pm. I told him that would be good. At 5:00pm I called Stan and asked if he was still planning on coming. His statement was that he got tied up on a job and forgot about us. He asked if Monday would be ok. I said how about tomorrow. At that point he recommended another individual. I look the other company up on Angies List. Not only did this person not have insurance, he only had 4 reviews which consisted of 2 A's, 1 B and 1 F. With this information, I definitely would not have hired this person. Extremely disappointed. (Update) I would like to add that he did come out on Monday, as to his second promise to come to our house. Timely and professional. He advised that the issue was not an appliance problem, but a plumber issue.

The first guy that came out misdiagnosed my problem, but the next guy came out and figured out what was going on. I had to wait for a part to be ordered for about a week. When they guy came to install it, it was not what was wrong with it. He was consequently gone for an hour to get the part and fixed the washer, so I could've had it up and running a lot sooner had the first gentlemen been able to figure out what was happening with it. Thus far the work is fine, but the first man came out and misdiagnosed.

My washing machine started leaking water early one morning and I called A&B in a tizzy as soon as they opened. Anita listened carefully to my problem and offered some troubleshooting tips to avoid having to schedule a service call. When they did not work, she said they were fully booked into the next week but recommended another repairman. I decided to wait for A&B; they were able to squeeze me in within two days. Throughout our conversation Anita was patient and took a lot of time to help me. Phil came to our appointment on time, ran diagnostics, explained what went wrong, and suggested ways to keep it from happening again. It has been a very long time since I have gotten such extraordinary customer service. I will call A&B again and will recommend them to my friends and neighbors. They are terrific!

I wouldn't suggest anyone else! They are the best! Mike came out to look at our washer and found the problem right away. Found the part and had it replaced by the end of the week. He also helped out my grandmother whose refrigerator was leaking. He had to come out several times and try several different things to find it, but he was unrelenting in finding the problem. Turns out it was a hairline crack in the pan. Again, replaced and good as new by the end of the week.