Appointment made the previous Friday. Owner called Monday morning to confirm correct employee had been dispatched and suggested another employee may need to come as well, depending on how bad the clog was. He related that he would not charge me for the extra employee, if needed. It was not. Paul came on time and immediately assessed what was needed and went right to work. He used a saw to cut part of an old drain line that was installed with two right angles (making it difficult to snake), and installed a smoother PVC pipe with more rounded angles (so that a snake could be more easily used in future) and a new trap (the old had rusted out). He tested the drain and determined it was draining properly, but noted that a piece he called a "pop-up" (I think) was worn and as a result, had a very small leak. However, he did not have the matching color of the piece that needed replacement, and offered me the option of changing it with a different colored piece or using a sealant around the base, after the area had thoroughly dried. He was just as thorough with the second stopped up sink and replaced the trap there as well. The shower faucet was next, and only needed a new cylinder. Finally, the valve that was no longer working, he replaced with a more efficient and longer lasting ball valve. He was friendly and professional and answered all my questions.