Winston Salem Roof Leak Repair

Within minutes after I received the recommended providers I received a call from Chris Wall with Ibarra Moon. After hearing the description of the issue he diagnosed the most likely issue and it potentially being a quick fix. He agreed to check it out the very next day and explained the options. It looked a like a quick fix could indeed be an option as opposed to a larger project removing/replacing shingles/siding would be an expensive proposition with the height of the house and steep roof. So we decided on the quick fix and if it did not have the desired results still go for the full job. Chris came back after the weather dried out to perform the fix himself.. He was great to work work with, very honest and generous as well. I highly recommend his services.

He took care of the leak and also did a few other minor things. Nice man. His arrival got delayed but kept in touch by text.

He was at my house in less than an hour. He immediately went up on the roof and replaced the bad shingles. His charges are very reasonable.

BEWARE! NEVER SHOWED UP TO DO THE WORK! NEVER RETURNED MULTIPLE PHONE CALLS! Spoke with Tony on the phone and he came to my house and provided an estimate. I talked with him three days later to confirm that he was chosen to do the work over two other contractors. He agreed to do the work the following Monday or Tuesday. He never showed up. I called and left multiple messages on his voicemail that week. Just in case there was a family or medical emergency, I called again the next week and left two other messages. Again, no return call. Very unprofessional. Completely unreliable.

Company found the source of the problem in a very short time and made the repairs. Problem was a result of lack of attention to details by the home builders.

Informed by phone in timely manner of slightly delayed arrival. Provide estimate and explained each item indicating that only the roof leak naturally was the only item urgent.

The process went very quickly and smoothly. I requested quotes on 11/12, got calls back that day. Plymax came out the afternoon of the 12th, gave us an estimate on how much the repair would run us, and when they would be back to fix it, which was within a week. As roof leaks go, our was a super simple one - a nail had gone through a shingle. Plymax was back on 11/17, removed the nail, and replaced the shingles. The whole process was super quick and simple, which we really appreciated.

Shortly after purchasing our 1972-built home in 2005 we had a roof leak near a valley where a sun room was added in 1991. We called Jesse and he was on-site and immediately saw the problem with the shingle overlay on the existing roof. (Interestingly, the home had been owned by a building contractor as his residence, and he had added the sun room!) Jesse suggested exposing and both valleys, adding a valley trough, and replacing with matching shingles properly laid. The problem was corrected at a very fair price, and we never had another problem. So, in 2012 when we needed the entire roof replaced we called Jesse again. His crew worked quickly, did not damage our K-Guard gutters, and cleaned up well after the job. His pricing was fair, and I would much rather deal directly with someone who knows his trade than with a larger company who sends a salesman to do the estimate then the work crew. (Less overhead cost to cover as well.) Jesse gave me his handwritten estimate to start things, and I handed him my personal check at the end. There are things worse than doing business the old-fashioned way!

I had a roof leak due to a gutter penetrating a shingle (bad gutter install - not tip-top). My call for an estimate was returned the next day and ultimately he was able to get out that day as well. While repairing that he also addressed some standpipe gaskets I asked him to look at and fix. I was foolish to have him proceed with all the above before asking the price, but it came back very fair, and he even revisited a week later after we discovered another leak at no charge. Regarding the negative review I saw - understand that you are not their only client and to accommodate your emergency means neglecting someone else. My schedule was flexible enough to allow Steve to call when he was diving between larger jobs on short notice, but sometimes you're gonna have to wait. I gave a B on responsiveness because I personally can't trust perfect reviews and though my experience is limited I expect most calls end up in a voicemail that is not returned until the end of the day or the following morning.

Terry responded to my quote request right away. He was at my house within a few days and explained the reason for the leak and fixed the problem on the spot. He also explained how I could prevent future problems. He was careful to give me all of my options and differentiate between the work that had to be done immediately and what could wait for the future.