Winston Salem Dryer Repair

The service was excellent. The Repair person arrived earlier than expected. It took him just a few minutes to figure out what the problem was. Luckily the item that needed to be replaced they had. Was up and running in less than two hours. I would contact them again if I have any more washer/dryer issues in the future.

Excellent - right on time, courteous, thorough, honest, friendly, professional - couldn’t have asked for better service.

Courteous, responsive, professional. Great service. Fit me in on short notice, knows his stuff, and his prices were reasonable.

Luis was very responsive from our first contact. We talked over the phone about the issues with the dryer, and he gave me an idea about what it might cost, since we were unsure whether or not it was worth repairing. He was punctual for our appointment, polite, and he even came armed with shoe covers, which was wonderful for me, since we don’t wear outdoor shoes in our home. Luis replaced the burnt out heating element, he had the part in his truck just in case because of our conversation, and checked the hoses on the dryer and under the house. The issue was resolved, and he put everything back in order and was out the door in about 35 minutes.

The heating element in my Whirlpool clothes dryer went out. I called Midway Appliance service late on a Monday afternoon, and they arrived promptly the next morning. They quickly diagnosed the problem, removed the broken part, showed me what had caused the part failure, and replaced the part all for a very reasonable price.

My dryer died on New Year's Day, and I thought I'd have to wait till later this week to get it repaired. After looking up appliance repair groups that service Kernersville, I called The Appliance Doctor to see when I could get service He called right back and was here 45 minutes later. He told me what he thought the problem would be, and explained everything he was doing. Dryer is now fixed and he ran it to make sure that it was working properly. Great job, and super responsive!

Exhausted possibilities of a problem with the tech. He saw no problem, but concluded our talk with no parts replaced.

Fixed dryer and also found that my dryer vent hose was disconnected from the roof vent. Stayed late until the work was completed. Incredibly professional and conscientious.

I did not have the parts installed because of the cost. I actually paid the technician $89.00 a piece plus tax ($188.00) just to come to the house and diagnose the problem. He determined that the washer needed a $34.00 part and the dryer needed a $94.00 part. With labor costs, the total for the washer repair would have been $303.00 and the dryer repair would have been $362.18 for a grand total of $665.18. During my initial call to them and during the technician's visit I was offered a service contract, which I declined. Had I accepted, I would have paid only $140.00 for the washer and dryer repair and $49.99 per month for one year ($599.88) for the service contract. The repair and the service contract would have cost me $739.88 by the end of the year. I should have contacted another repair service to see what their costs would have been, but since my washer and dryer were purchased in 1988, I decided to purchase a new set instead - but not from Sears.