Although we signed a contract with the company in mid June and was told that work would start within 2-3 weeks, they only began working on our project in August. The company installed a composite deck which we were informed by its salesman that this was the best type of deck due to its neat appearance of not having any nail holes, unlike wood decks. However, this was not the case. Every single screw installed is clearly visible, and although the installer informed us that he questioned the company regarding the type of screws provided, the company refused to provide an alternative. After several attempts of trying to get someone in charge over the phone, we were eventually told that there was nothing they could do and actually asked us to offer a solution. Further, the deck railing is incomplete as improper angles were sent in with the materials. We have waited too long for this to be taken care of. Because of the lack of responsiveness from the company and its negative attitude with us, we were compelled to file a complaint against the company with the Better Business Bureau.