Winston Salem Central Air Conditioning Repair Service

We have used Logan Heating and Air for 15 to 20 years now. It's not always the same technician that comes to our house but we always receive the same professional service. They are also always on time.

We got good service from this company, but we think they are overpriced. They did come as agreed and were professional and courteous. I also feel that they were very dependable and responsive, but because of the price I just don't think we'll continue with them.

The service went well. Technician identified a problem with an old central A/C unit, quoted a reasonable price to fix the problem The technician ordered the part and suggested a date it would arrive for installation and quoted a price for the repair. The repair was completed on time and and the charge was less than the original quote.

They arrived within the time they said they would and quickly and efficiently fixed the air conditioner and signed us up for annual maintenance. The technician was a pleasure to deal with.

Our first estimate from another company was for 5,000.00-for a new air conditioner. Said current one couldn't be repaired.

The overall experience was very good. All Year sent someone out and they were able to determine the problems and fix them. I would recommend them.

They came in and quickly diagnosed the problem (clogged drained pipes causing a mini flood in the basement) and fixed it. Air is back on and leaking has stopped.

Called and a technician was sent out within the hour-spent over 2 hours repairing and explained everything to me as well as provided expertise on my aging HVAC system with options for future replacement-technician was professional and knowledgable will use again

After 5 years of working with this company, I can say for sure, I would not recommend them to anyone. It is simply amazing how nice and considerate they were when they were selling me the unit for $5,421.00. Over the course of the next 5 years I had to call them to fix my new air conditioning unit. One tme they told me that bugs got into the system and shorted out the contacts. They told me to spray bug spray around the unit. (Sounded fishy) But this last time takes the cake. They told me I had a weak compressor. They put a hard start kit on it and charged me $168.00. This lasted about 3 weeks, before I had to call them again. Next they told me I had to replace the compressor. The technician told me that he had checked on the unit and it was over 5 years old and not covered by the warranty and I would have to send it to my home owners insurance. Well, I have the warranty information and he was wrong. It was covered three ways. First, the unit was under 5 years old based on the installation date, I had sent in the warranty paperwork which extended it to 10 years, and the compressor itself has a lifetime warranty. They tried to tell me the unit was hit by lightning. I told them we had not had lightning anytime near the time they said it was hit. Furthermore, I looked up the possibility that it could have been hit by lightning or a power surge and found out that there is only about a 1% chance based on reported lightning and surge analysis. Also, it is impossible for a technician ( no matter how much experience he has) to be able to look at a unit and come to that conclusion. So, we agreed to replace the compressor and send the old one back to the manufacturer. I asked how much it would cost for the labor, was given one price and charged another. I asked about a credit for the first visit that did not fix the air conditioner and was told that I would be given a credit. However, when I came to their writing the bill, they refused to give me the credit that they had already said they would give me. I look at this as an out-right lie! How can you trust someone who lies to you? Not only this, but they told me that they would be coming at a certain time and did not show up. One day I called and asked if they were coming and was told, "oh, the part did not come in." Great we waited around all day and they did not have the decency to call and tell us they they would not be coming that day.

The motor of the air conditioning unit stopped working. We called Lowes. They gave us a quote of $9000. Essentially they told us our entire system needed to be changed including furnace as a new air conditioning unit could not be hooked up to old furnace. Nelson heating and air stopped by the same day I called them and fixed our system for $91. They changed two capacitors and fixed a wire. They came with a few hours of calling them, were pleasant and professional and fixed our problem in less than an hour.