Winston Salem Asphalt Shingle Roof Repair

Art and his crew did an excellent job. They got it scheduled in reasonable amount of time and worked well with the solar panel installers to coordinate the removal and reinstallation of solar panels. They kept the yard clean, protected ornamental plantings, and left no trace upon completing the job. The new roof and gutters look great!

WOW. I am so impressed with this company. I had an isolated leak in my roof and had contacted Big Anchor Roofing and another company to see about getting the leak repaired. Small job, I know. I guess that's why I have yet to hear from the other company ( but hey, It's only been 4 days). Josh at Big Anchor returned my call within 5 minutes. I described my problem and we set up a time for someone to come out and take a look. Freddie arrived exactly at the designated time ( OMG , a company that realizes that my time might possibly be valuable). He was courteous, professional, and very personable. After identifying the cause of the leak he determined that he'd be able to repair the roof while he was there. The cost of the repair was very reasonable. I can't imagine how this experience could have been any better. This company is serious about service, I would not hesitate to recommend them.

Excellent. The work was professionally done and lightning fast. Lots of compliments from my neighbors. Working with Art Hudgins was a pleasure.

I cannot sing their praises enough. I called Mr. Art Hudgins to get an estimate. He met me on time, and gave me an estimate before he left. His estimate probably wasn't the cheapest, but price was not my main consideration - quality and service was. After I met him, I did not look any further. I was not disappointed. His crew actually arrived a day earlier than planned! They removed and replaced the entire roof that day, and finished the remained the next day. When I arrived for the final inspection, you could not tell that anyone had been working - except for the new roof, of course. The roof looks fantastic.

The initial meeting to get an estimate was very informative and not at all a high pressure sales pitch. Of three estimates obtained, this one fell right in the middle between two extremes. Financing was done over the phone by a lender. After choosing this contractor, there was another meeting prior to the work to finalize colors, etc. The materials were delivered on a Tuesday. The installation crew (three men) arrived Wednesday morning and were done in three days, dealing with rain periodically. Old gutters were removed. Shingles were trimmed at the edges of the roof. The ridge was cut open for ridge ventilation. Synthetic underlayment was applied, followed by the roofing panels and vented ridge. New boots were installed on plumbing vents. Larger gutters than the originals were installed while final work on the roof was being done. Once the installation was complete, the crew picked up all trash and construction debris.

Great. In fact - Art gave us the most reasonable estimate on an asphalt shingle roof that we received out of 4 different contractors. The only reason we didn't hire them for the job is because we wanted a metal roof. Between the awesome price and Art's labor warranty, there is no doubt that he would have been my first choice if we weren't set on metal.

Initially the process was very smooth. They assisted with filing the insurance claim for the hail damage, picking out of the shingles and ordering ans scheduling. All went very smoothly at first. The day before the install I received a call from the installation manager to confirm the install the next day. The installers showed up the next day to install the roof but these were sub-contractors, not Roofing Pro employees which was never mentioned. This was OK but no one from Roofing Pro ever came by again, ever. While the installers were working a unexpected and quick moving storm came though and water came into our kitchen damaging part of our ceiling. No one's fault but I had no one to talk to about it. The rain delayed the installers from finishing during the day so the work went into the night and finished around 9 p.m. in the dark. To say clean up was less than perfect is being kind. I found about 20 nails a bunch of nearly whole shingles in my bushes along with paper and plastic wrappers throughout my yard The only contact I had with them after the fact was via email and phone/voice mail. Good customer service would have been to have come out that night or the next day and to check on the work and verify that everything was completed. When I complained about the ceiling damage they did not coe out instead sending the sub-contractor out to look into it. You would think as I owed them about 60% for the remainder of the work they would have come out to get the payment but instead sent me an email asking me to mail it back into them. I mean, this is 2014, who pay via the USPS? In the end the roof itself was done very well and the quality of that work was very good. My major complaint is with their customer service. It just felt like once they had the business I did not matter any longer to them. Problems will arise and things happen, it is how a company deals with them that defines a good company from a mediocre one.

Rich was very professional, responsive and provided the detail quote I was looking for. His workers were prompt, performed excellent work, courteous and did a nice job cleaning the yard upon completion of their work. I would recommend contacting Rich if you need new roof shingles for your home.

I waiting to write this till after a good rain event for review. My experience went great. They were done in 2 days as promised with stripping roof down to the bare boards, removing debris and reinstalling new roof system. Gutter guards were put on about 2 weeks later. Glad to have a detailed estimate in writing on work to be done. Just inspected attic today after 12 hours of wind and rain from the remains of Hurricane Irma. Nice and dry throughout including around the troublesome chimney and vent pipe areas. Very pleased.

Work was done in a professional and timely manner. New roof looks great. Workers were professional and did a great job installing the shingles and cleaning up the old shingles.