We worked with Jim Branson who is very professional, friendly, punctual, and knows his product extremely well. In our new home we were considering plantation shutters. Jim educated us about their ease of use, that they never needing painting, and that they insulated well against both cold and heat. He also suggested the size that would be most appropriate for our windows, garden door and sidelights on our front door. Jim told us it would take about 6 weeks, and true to his word, that is when they were delivered to our home. Installation was included in the price. We were also very impressed with Paul, the installer, with both his exactness and work ethic. He was careful about covering our hardwood floors so they wouldn't get scratched or dirty, and he left our home as clean as the way he found it. It took at least half a day. We love our new shutters, and appreciate the fact that Belvedere Blinds guarantees their products and their work. We highly recommend this company. 8-25-2014 One of our shutters on a sidelight was scraping against its frame. I called Jim Branson who said he would contact the installer. Within 5 minutes Paul called and set up an appointment to stop by within the hour to take a look. He knew exactly what was wrong, took it back to the fabricating plant, and returned and installed it within a few hours later. It works perfectly now. That is amazing customer service!