First of all, they called and showed up when they said they would. I've dealt with other contractors who did not, so this is important to me. Andrew actually arrived a few minutes early, wearing a mask (important since this was around the first of May). He inspected the pipes, went over what needed to be done, and emailed me the estimate about two hours later. And they didn't charge me a fee to come give me an estimate. I asked for an additional quote for installing the utility sink and all that went with it and promptly received a quote for that also. On work day, they arrived when expected and immediately got to work. Andrew and I went over the installation of the utility sink and he offered a better solution for the same price. The work went quickly, the crew was courteous, and the clean up afterwards was fantastic. As always happens with any project of any size, they encountered a few problems created by the prior installers. Andrew went over the problems and explained what needed to be done. I felt comfortable that the work needed to be done and was not just some random add-on to the price. They completed the work on the sewer main on Friday afternoon and we scheduled a time for them to come back and finish the sink installation, with the possibility they might be able to get back earlier, which they did. The final bill was higher than the original estimate, but I was satisfied that I was not being overcharged for the additional work. I would like to mention a couple of other things that impressed me. The first is that Andrew stopped by several times during the day to make sure the work was going well and to see if his crew needed anything. He also brought them lunch so they wouldn't have to go off-site, delaying getting my bathrooms operational again. I had another contractor whose crew was here for five days. I saw the supervisor once. The other is that I had a question a couple of days after the job was completed. I emailed Andrew and he promptly called me back, even though an email would have been fine. Bodenheimer did a good job for me at what I thought was a good price.