Winston Salem Security Camera Installation

Not Good! We met with the salesperson to discuss the package we wanted. When the first tech. came out he said that the salesman did not know she was doing per the system sold and installed it his way with out consultant with us. He drilled hole in the door jams of the house and installed the other components around the house them told us that the exterior camera would not work on our home. The tech. did not even try to mount the camera on the house because he did not have a ladder tall enough on his truck to reach. We contacted customer service and they sent out another tech. to complete the installation, again this tech. came out with a long enough ladder to mount the camera. It is six month since we purchase this package from CPI and still do not have the outside camera. I asked CPI a month ago to remove their equipment from my home and was told that they would, but no one contacted us to schedule at time until a month later until we stop making payments. CPI did not complete the installation of the package advertised, I had to removed the equipment from my home per there request and refuse to return all our money. Also see photo attached this garage door remote should have been installed in the ceiling of the garage instead it was installed on the sidewall, because they did not have a ladder tall enough to reach.

Arrived and ran check of systems, dealt with internet company several times, adjusted our personal monitors and viewers. At an earlier date installed security system, another date installed our cameras after original problems with NorthState were addressed and supposedly fixed. Carolina Alarm people were all gracious, friendly and professional. Curtis, the installer, was extremely helpful and informative.

I purchased the system at Costco - Samsung SDE-5001 with 8 cameras (upgradeable to 16) Each camera requires an Ethernet cable to transport the image back to a central recorder as well as supply power to the camera. The supplied cables were too short to use in our ranch home. Fred supplied new cables to the cameras. After Fred did an excellent job on the physical installation, the setup and operation was easy for me to initialize on phone, iPad as well as our computers. I was impressed with eWire's approach and subsequent installation. Fred stopped over and we reviewed the equipment as well as looked at potential locations for the cameras. He then performed a thorough research on the Samsung product and the installation requirements. When he returned he explained his ideas of locating the central recorder and reviewed a camera location plan showing the coverage at various angles. We review the details with my wife as at that time I spent a lot of time traveling in my job. (I'm now retired and should have written this a few months ago) Fred worked with my wife during the installation and she was very impressed with the attention to detail and how Fred cleaned up after all the installation dust. I would absolutely recommend his services to anyone interested in employing a true professional electrician.

The DVR player stopped working a little over a year after installation. The owner was contacted about the problem and did come by to pick it up to analyze the problem. 4 months have passed and he has not been in contact with us nor responded to our phone calls, repaired or replaced the DVR. Without a functioning DVR our security cameras are useless. We have also had ongoing issues with the quality of 2 cameras that have not been resolved. It is my opinion that Triad Security Systems is not dependable and the workmanship is less than desirable. We have since had our kidnapped, non-functioning DVR player replaced and installed by another security company with whom we are very pleased.

I set up an appointment with a CPI representative. He arrived on time and brought some of the equipment to demonstrate. He was friendly and professional. He explained the system, answered my questions, but did not pressure me to purchase at that time.I decided to purchase the CPI system. Installation was done within a few days. the installer was on time and quite competent. He was patient when we were deciding upon locations. He explained the system and answered my questions fully.A "quality control" person arrived later to inspect the installation. There were no problems. He also answered a few additional questions. I have accidentally set off the alarm twice and the monitoring station responded quickly over the two way communication system.

I use CPI Security Systems Inc. They responded very quickly when I had a breach in security. I will continue to use them.

Simplsafe is a DIY wireless security system using cellular technology, no phone line required, optional monitoring for a modest monthly fee with no contract term. Great system!!! Easy to install, great support.

Installation and monitoring have been working well and the cost of $870. for the system is competitive. However, their warranty for the system is one year only. There is no customer support after 12 months. I had a false alarm because of system equipment failure after only 13 months and PPS quoted a $70. tech visit fee plus parts. I did some research and found that some local companies provide better customer support.

They provided me with clear directions, I got it right the first time. It was a "plug and play" product. I didn't have to contact the company once because of the clarity of the directions and simplicity of the system.

The setup went much longer than expected, and also cost considerably more than advertised. The salesman continuously tried to up-sell me on more and more sensors and features, Once it was set-up, it mostly worked, but had 2 early false alarms due to the sensitivity not being set correctly. In hindsight, installation was so simple for the salesmen that at our new home I've decided to go with a DIY alarm, spent much less money on the initial product, and spend much less per month for monitoring.