The first couple of times I utilized Holiday's services I was relatively pleased; response times and repairs were adequate and reasonably priced. Most recently, however, I called Holiday in the middle of May, 2013, requesting they come out to look at our broken pool heater. I believe they showed up sometime within a week, but am not sure as they did not call me to confirm. I finally received a call on May 23, during which I was told that they needed to replace a circuit board, and asked my approval to order the approximately $300 part. I authorized the order. Apparently, they removed the existing circuit board when they checked the heater (causing the chlorinator to no longer work). Over the next few weeks, both me and my husband made calls to Holiday inquiring as to the status of the repair (assuming turnaround time should be no more than a week to receive and replace the part). Once we were told that they were way behind, other times, we left a message asking for a return call, which we did not receive. Finally, I reached someone on June 20 (now, a month past the original service call). I was told someone else would have to call me back. My call was returned later that day and I was informed that they'd "have to look into it - that the part may have gotten overlooked in the shuffle." I asked that they please call me back as soon as they could determine what happened and advise when the repair could be finished. Five days later, I had not heard back from Holiday, so I called yet again on June 25, asking for an update on my heater repair. During this call, I was told I could expect the repair to be made this Thursday or Friday (June 27 or 28). As of this writing, it is June 25. It remains to be seen if the repair will be made by the now anticipated date. Regardless, I believe a month and a half is a ridiculous amount of time to pass for the nature of the repair. I am even more upset by the lack of responsiveness to my requests for status updates, and Holiday's apparent disregard for customer service in general. I has been one month since the part was ordered, and in that time Holiday has not reached out to me once to advise as to the delay or when I could expect the replacement to be installed. Not only have we been without a pool (or spa) heater, but we have also incurred extra maintenance and cost trying to keep the pool chlorinated since the chlorinator has not been working (we have a saltwater pool) since Holiday removed the circuit board over a month ago. Needless to say, I will not be utilizing Holiday's services again in the future.