Matching on Angi
Impeccable. We had a slightly unusual install in that we purchased a dual fuel range, an above range microwave and a dishwasher at Lowe's. We only needed Lowe's to arrange the installation of the microwave and dishwasher as Piedmont Natural Gas needed to complete our gas line hook-up for the range and therefore would install the range at the same time. This, along with a couple of other things seemed to cause a bit of confusion on Lowe's part, so there were several phone calls needed to make sure the right people were scheduled to do the right things. The "detail" visit to our house to determine if we had the correct space for the appliances took place by R&R Plumbing. They arrived on time and Walt was the person completing the detail. He was polite and answered all my questions. The appliances had to be ordered by Lowe's, so we were told to expect them in about 2 weeks time. When they did come in, Lowe's called us to say they were in and we would be called by the installer to schedule an appt. date. The next day we received a call from a different installer (not R&R). We did not understand why a different installer would be calling us and we asked that installer if he knew. He did not know, but replied negatively about R&R. This had me worried. I had had very good service from R&R up to that point. I called Lowe's. They said they were not sure why the second installer called us, but that they had that second installer's name on the list for installing our equipment. I asked why R&R was not doing it as they thought they would be and so did I. They were not sure where the change took place. I had also privately arranged with R&R (not involving Lowe's or the gentleman who came out for the detail) to take my current dishwasher 5 miles down the road to my mother's home and install it there, as it worked fine and her's was very old. I had spoken with Jennifer and Michelle, at the main office of R&R, regarding this separate service request. They had given me an estimate of the cost for this service call and I had accepted it. Long story short, R&R did the installs and they could not have been more professional. Impeccable. Walt was the one to come back out and install our microwave and dishwasher and then he completed the private service call to take the old dishwasher to my Mom's house and installed it there and took away her old one. Everything was done cleanly, efficiently and with a good attitude ! I will call them again in the future for any plumbing / installation needs we may have. I recommend them highly. Both office staff and installer were outstanding.