Stay Away From Roofing-Pro!!!!! With our metal roof installation by Roofing Pro, things started to go wrong right from the beginning, and they just kept on getting worse. The salesman, Wayne, assured us that their company was rated ?A-1? by the Better Business Bureau and that they had a great deal of experience with installing metal roofs, that their crews were ?certified.? (Despite repeated requests as the job progressed, we never saw any evidence of ?certification.?) The disruption to our lives would be minimal, he promised, which was a big consideration because my wife works online from home and has frequent teleconferences. We were told that the installation would occur within 12 days of signing the contract and that they would be ?in and out? in just one day. Well, it took over a month, during which time so many things went wrong that if it wasn?t so incredibly frustrating and enfuriating, it would have been comical. The crew was late getting started, and when they did show up, it turned out that none of them spoke English, except the foreman, Conrado, whose English was shaky, at best. As a result, clear communication with the crew was effectively impossible. As they started work, my wife noticed that there was no underlayment. The salesman had made a big point of this, telling us what kind we were going to get. She was able to get the crew to understand that they needed to stop work, at which point they called the foreman, who had to go out and get the underlayment. When the underlayment arrived at the jobsite, it was not the underlayment we were promised. The foreman, with his shaky English, assured us that this underlayment was better than the one the salesman told us we were going to get. We had to research this on the internet to satisfy ourselves that this underlayment would be satisfactory, because repeated calls to Roofing Pro as the job began produced no response. Despite being told by Tyler, who brought the contracts to be signed, that he would be ?in charge of the job,? we never saw him again after the contracts were signed. Tyler had also tried to get us to sign the completion certificate in advance, ?just to get it out of the way.? That we refused to do so turned out to be the best thing we ever did. Aside from the underlayment not being delivered, not enough metal sheeting was delivered to complete the job, despite Roofing Pro coming out to measure in advance. The ? one day installation? became extended to five days as we waited for material to arrive, with part of the roof being completed and part of the roof being covered by a tarp. Things continued to go downhill from there. It began to rain, and one leak was already detected on the part of the roof that was completed. However, the installation crew had left us with an even bigger problem. The installers didn't want to take the trouble to cut a hole for existing plumbing vent pipe. So, rather than cut a hole and use the boot delivered with the materials, they cut the vent pipe from the toilet and roofed over it! They ?solved? the venting problem by attaching flexible dryer hose to the cut-off vent pipe and then venting it into our attic. Quite aside from the fact that this rendered our house unsaleable, because it violated plumbing code, it started to vent methane fumes into our attic, which is a finished office/studio. When we expressed concern about this, we were assured that this was perfectly normal and that they did this ?all the time.? We protested that this was done without our consent or authorization and insisted that they did not get to modify our plumbing without our permission. We also pointed out that a new boot had been delivered for the vent pipe, so quite obviously, it was not done that way ?all the time.? But since the crew had thrown the boot away, because they had chosen not to use it, a new one had to be obtained. We were promised that they would hire a plumber to rectify the situation. So now we had to wait several more days for the plumber to arrive. When the plumbers that they hired did arrive, they arrived exactly on time. However, they could not proceed without the foreman, Conrado, who had to cut the hole in the roof for them to restore the vent pipe, and he was four hours late, much to the frustration of the plumbers. When he finally did show up, he proceeded to cut the hole in the finished section of the metal roof with a reciprocating saw (or Sawzall), instead of using a holesaw. He also failed to use the replacement vent pipe for a template, which is how it was supposed to be done. How did we know this? My wife looked it up on the Internet, something Roofing Pro apparantly did not know how to do. The plumbers were wondering the same thing as they watched Conrado botch the job. They had hole saws in their truck that he could have borrowed, but Conrado just went at it with the Sawzall and a pair of tinsnips. My wife called Howard, the manager at Roofing Pro, who called Conrado about our concerns. The hole he had cut was too large for the pipe, and it was cut unevenly, with jagged edges, which was no surprise, considering how he?d done it. This was not acceptable. We communicated our concerns to Howard, who seemed more upset by the fact that the plumbers had noticed the job wasn?t being done properly than by the fact that his foreman did not even know what a hole saw was. Even worse, Conrado had cut the hole directly over a roof seam, so the installation looked like it had been done by some amateur do-it-yourselfer. Much of the rest of the installation was also amateurish and thoroughly un-professional. Some of the roofing sheets were not cut properly, and did not extend continuously along the roofline, so the crew cut smaller pieces of sheeting and used them as patches! This was on the front of the house, and looked terrible from the street. It did not look like a new roof, but like an old roof that someone had repaired, and not done a very good job of it, at that. There were a number of metal pieces like this that were not properly cut and installed. There was also a problem with the roof fasteners. The washers were not installed correctly. Many of them were over-tightened, resulting in a deformation of the washers and dimpling of the metal sheeting around the over-torqued screws. Some screws were not tightened enough. How did we knows this? It was a simple matter of going online and downloading the installation instructions from the metal manufacturer, again, something Roofing Pro did not seem to know how to do. It seemed that we were learning more about roofing, out of self-preservation, than the so-called ?certified? installation crew knew. Our complaints led to Howard, the manager, and Don, the owner of the company, coming out to the house, along with a rep from the metal manufacturer. The rep arrived first, and proceeded to glad-hand us by telling us how nice our house looked. But when we started to explain what our concerns were, based on the installation instructions provided by his own company, his attitude changed a bit. Don and Howard arrived a short time later and tried to convince us that everything was going well, but it soon became evident that this tactic wasn?t going to work for them. We had too many facts, and we had photos of what they had done wrong. Don asked my wife how she knew the screws had not been installed properly. She countered by asking him why he did not know. Don assured us that our concerns would all be addressed. The vent pipe would be put back the way it was supposed to be and new metal would be ordered to fix the issues with the patching of the pieces that were cut improperly. He explained that he wanted us to be satisfied. Well, yes, obviously, because if we were not satisfied, he would not be paid, because we would not sign the completion form until the job was done properly and to our satisfaction. We mentioned to him how fortunate it was for us that we had not signed that form in advance, ?just to get it out of the way,? as they had wanted us to do. With the vent pipe finally fixed, the improperly cut roofing pieces replaced, improperly sealed areas re-caulked, etc., etc., we were offered an extended warrantly on the screws, to ensure they would not leak, with the implied threat from Howard that ?nobody wants lawyers involved.? At this point, that seemed to be the best that we could hope for, so we signed the completion certificate. It took over a month to complete a job we were promised would only take one day, and there were numerous problems that never would have been addressed if we had not taken the trouble to check and research them. My wife?s work had been severely disrupted over that period of time, with workers hammering and pounding as she was taking phone meetings and trying to get her work done. Finally, to add insult to injury, Howard gave us a $250 check ?for our inconvenience,? which didn?t come close to compensating us for all the frustration and aggravation that Roofing Pro had put us through. We had to wonder about other jobs that they had done for customers who may not have checked their work as carefully as we did, because we felt that there was not much ?Pro? about their ?Roofing.?