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Winston Salem Hot Tub Installation

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Reviews in Winston Salem to Install Hot Tub

The Aqua Squad
It went excellent--just like it has been since they began servicing our pool and hot tub. The service has been excellent, they are always very helpful and very professional. It has been a wonderful experience to have someone that knows what they are doing and takes care of everything in a timely fashion. It has been a totally "worry free" experience and one we really appreciate. I would recommend this company to anyone who needs a pool service! They are GREAT!
- Belinda M....
Custom Electric & Plumbing Inc
Chris returned my call within an hour and asked what was going on. My hot tub wasn't turning on and he basically walked me through the process with the outside fuse (one I had never seen the likes of before) and realized it was in upside down. Put it in correctly, turned on the main breaker and TaDa~the hot tub turned on. Thanks Chris for saving the day.
- Patti W....
Creative Pools Service
They responded quickly. They came out to evaluate what was wrong and then ordered the necessary part. Once it came in, they were right back out to fix it and everything has been working since then.
- David P....
- Candi D....
SunLife Sunrooms & Spas
The leak was fixed but only 3 months later it started leaking again. It looks like it is coming from the same spot. I did put a D on quality because thats alot of money to have it leaking again in just 3 months.
- Daniel B....
They replaced a circuit board and tested the spa. They are good people to work with, their responsiveness is outstanding. I am very comfortable with them. Spas are very complicated and they seem to know what is going on every time they come out. They are very confident.
- Ronnie G....
The service man was delayed due to a project on the first scheduled visit but the owner called ahead of time to set up another appointment. This was a non-critical issue so this was no problem. The tech arrived the next day 30 minutes early and suggested replacing the valve and faucet with a straight pipe. We never use this valve or faucet and the repair would be much easier and cheaper for me. He also did a thorough inspection and found another leak I was not aware of. He replaced a section of pipe to repair that. I purchased the spa 15 years ago from Southern Home Spa's and they have been completely professional and responsive since I owned it. We had a major problem with the heater two days before Christmas, 2009. I was going to drain it and let it set through the holidays. I call John(the owner) and he said his tech was in the area. The tech came by and fixed the heater leak within 2 hours. I did not have to drain, clean, and refill the spa. This saved me some badly needed time during the holidays.
- Ronnie G....
Creative Pools Service
I have two concerns about the company. Having said that, I intend to stay with them. Over the years, when I have called them to respond to some unusual event (like one time the hot tub drained), they always suggest a very expensive "fix." I have learned to watch to see if the issue returns before spending more money on the pool. Also, they randomly raise their weekly maintenance charges with no prior notice. They are expensive, but I think they are worth it.
- Jean D....
We had an extremely positive experience with Marty. He is timely, thorough, and friendly. I do believe that his prices are extremely reasonable as well. We will certainly call on him again when we need electrical service done.
- Jeffrey W....
They came up with ideas to make it look very good and keep price reasonable, including using existing spa tub. We have used these folks for window replacements, new doors, hardwood flooring, inside and outside painting and have always found them to be great and very price competitive.
- Tom G....

Hot Tub Installation in Winston Salem



Recent Review: Working with Andriy was wonderful. His attention to detail is superb. He kept me updated all the time and always had options when there were design decisions to make. I am a firm believer that you get what you pay for, but in this case I feel we got much more. It was not a cheap job, but other estimates were in the same range but offered lower grade components. People who see the bathroom exclaim that it is like walking into a spa. I am looking to more projects where I can work with Andriy again.


Business Description: Heavenly Heat Infrared Saunas are made for the chemically sensitive. That means that our infrared saunas create an ideal, safe, and effective detoxification environment for anyone seeking to eliminate toxic substances from their body.
Business Description: Residential and Commercial Pool cleaning and maintenance services, Hot Tub and Spa Cleaning and Maintenance Services, Pressure Washing Services
Business Description: AquaVision Pool & Spa is the leading supplier of hot tubs and pool accessories for over 40 years. We pride ourselves on our extensive knowledge in the pool and spa industry while providing quality services and products for our customers. Whether you are looking to upgrade, maintain, or repair your swimming pool and hot tubs, we are committed to providing our customers with the best prices that can be tailored for any budget and interest. Reach out to us at (336) 685-3530 or drop us an inquiry at and we'll get in touch with you shortly! We provide spas, hot tubs, pool & spa services, and pool & spa supplies.
Business Description: Residential and Commercial concrete swimming pool, spa, and fountain design and construction.


Recent Review: We continue to have problems, so honestly, the service was never completed. Mr. Kitchel probably believes he was done in May, 2013 which is not true. Contract price was $36,740 but unplanned add-ons totaling thousands d/t poor planning substantially increased the price as we progressed Ken Kitchel purchased the fiberglass pool we chose from Tallman Pools in Georgia, a great company who offers a quality fiberglass pool. As a statement of fact, Mr. Kitchel instructed all subcontractors during this job, even though he's now saying "they" were not his responsibility. Really Mr. Kitchel??? He was the one who told us we could save money by contacting subcontractors nearby to work. Who did he think was going to direct them??? First major problem which is haunting us now, the hole was dug too low, but he placed the pool in it anyway. Even the guy from Tallman Pools who delivered it said it was too low. My husband is a 100% war wounded Vietnam Veteran - Mr. Kitchel suggested we get steps (!)...not really an option and he knew that. WE paid ($2100) the next day under Mr. Kitchel's direction to have it crane-lifted out of the ground, back filled to get the pool at ground level, and set back in the ground the second time. He said he pulled some strings and did us a big favor to get these folks back............a favor???? Rather than the professional standard, of which Mr. Kitchel apparently does not partake, would have been to place an adequate and firm SAND base for the fiberglass pool unit to settle in to. Mr. Kitchel simply lightly dusted it with the leftover sand AFTER first pushing back in the dirt which was previously removed - the dirt containing rock and clay - stating he doesn't like to do that....but did it anyway!!! Why didn't he buy more sand???? Such an inexpensive way to do the job right the second time around. Remember we paid $2100 to rectify the wrong and to get it right. In HINDSIGHT, WE SHOULD HAVE THROWN HIM OFF THE JOB THEN and saved ourselves the mess he created and left us with. Guess what - OUR DREAM POOL HAS SETTLED AND CRACKED!!!! Not the fiberglass, but the whole fiberglass unit has sunk down and pulled away from the tile work and cement decking leaving GAPING CRACKS. Additionally, and because of Mr. Kitchel's poor planning at the beginning, we had to have built a retaining wall, ($2500) under Mr. Kitchel's instructions to the subcontractor. Mr. Kitchel promised it would be a seamless blend using the same product he was placing on the decking surrounding the pool. Because I stated the quality of the work was not what he promised, he angrily signed an addendum stating in his own words:...."If wall guy does not fix I will and then I will file a lawsuit against the wall guy to cover my costs to fix." Sounds to me like he was managing the work if he wants to sue the guy - didn't know Mr. Kitchel was the litigious type who settles his problems in court....that in itself tells a story. Mr. Kitchel also made the ridiculous statement that since he's the last man standing he'll get stuck with the blame.......gee, you think so Mr. Professional Pool Builder/Contractor????? He also facilitated the purchase of a pool dome ($6100) which he promised he would install for us this fall (now), nominal costs involved, but we're not holding our breath for follow through on that promise either. Someone is coming out to install this dome, which Ken purchased with our money and promised to set up, for a fee of $800. AGAIN, not what we were promised or bargained for!!! Overall, this pool installation has been a nightmare. Unprofessional. Disappointing. Extremely poor workmanship. He is proving himself belligerent and without responsibility for his work. MR KITCHEL WON'T CALL or EMAIL US to ADDRESS the PROBLEMS he has left us to deal with!!!! We have tried repeatedly. I know for a fact the profit from this sale /job was substantial - but he is not a professional and has simply taken our money and left us with his problems d/t poor workmanship - he says that they are not his problems...................Really Mr. Ken Kitchel??? Do yourself a favor and stay far away from Ken Kitchel and The Pool and Spa Store in Mocksville, NC.


Business Description: over 35 years building and repairing anything related to swimming pools,spas,fountains,water features.


Recent Review: Okay - haven't found alternative provider.


Recent Review: They are honest and knowledgeable.

Frequently Asked Questions & Answers about Hot Tub Installation

What services are related to Hot Tub Installation?

  • Pool Cleaning

  • Handyman

What do customers in Winston Salem say about Hot Tub Installation?

It went excellent--just like it has been since they began servicing our pool and hot tub. The service has been excellent, they are always very helpful and very professional. It has been a wonderful experience to have someone that knows what they are doing and takes care of everything in a timely fashion. It has been a totally "worry free" experience and one we really appreciate. I would recommend this company to anyone who needs a pool service! They are GREAT!