Winston Salem French Door Installation

This is the second time I had used Greg's services and each time has been fantastic. He clearly explains the work he will be performing and it goes they way he says it would. All materials are cleared away at the end of the job and he cleans up any messes there may be. Very polite and courteous.

We contacted Chris to quote several household jobs we have "accumulated" over the past few months. The first was to replace rotting doors to our deck. We wanted something special since we had invested quite a bit for a large deck. We also wanted the doors to swing out instead of in. After discussing several options, we chose one with blinds embedded in the glass. Chris was forthcoming with a speedy and quite reasonable quote. He ordered, supervised delivery, and installed the doors. They are beautiful. His crew was outstanding, punctual, respectful and NEAT. We are very choosy about workers in our home and were very pleased with all aspects of the installation. Chris was diligent in inspecting the job upon completion and made sure everything was in order. We intend to use Custom Construction and Renovation for several more projects on our "to do" list and recommend this company without reservation.

I really enjoyed working with Pella. They came on time for the quote and to do the job. When they finished, I could not tell anyone had been working. The final product looks great and I really like the new french doors with blinds. Great choice.

The crew was very prompt and finished exactly when they said they would. I would use them again for future jobs.

All work was completed on time. Great attention to detail and getting everything just right. Outstanding job. Estimate was inline with the actual cost. I have and would recommend this business.

Chris was very personable and knowledgeable. We will definitely contact him again for miscellaneous projects around the house.

RBM is very organized. There are three guys that work together and they seem like they love working together and feed off of each other. They are very efficient and clean, they do not leave a lot of debris in the yard.

Below is a review but if you do not want to read it all I would summarize by highly recommending that you do not use Champion because there are other lower cost options available such as Lowes Home Improvement. I included the statement below in a letter to Champion addressed to John Kuhl who is over the Greensboro office. I also completed a call up survey and made many of the same comments. I did not get a letter or a call response from anyone. I had a sliding glass door installed by Champion with internal blinds on June 6, 2013. The door was installed in one day but there were problems that took quite a long time to resolve. What I was expecting from Champion was a quality door installed with quality workmanship with no stress and one-stop shopping. My expectations were not met. I used Champion because of the reviews on Angie?s List, but that proved an incredible mistake. The sales person, Paul Gardner and a colleague visited me were courteous and knowledgeable. They knew the products and were able to answer my questions. I wanted a sliding glass door with internal blinds to replace an existing French-style door. We discussed the options of custom sized doors versus standard and finally I agreed to the standard sized door because it was all that was available with blinds between the glass. The compromise I had to make was to get a smaller door than the original one. My stated concerns over the smaller door to Paul were clear. I asked specifically how the door would be installed. Because the door was smaller, Paul explained that it would have the framing built-up sheet rock replaced and molding put back. Paul explained that the installers would do that and it would look like it?s always been there. I also asked how the outside would appear and sales described it well and truthfully but assured me it would look good. I was skeptical, however I agreed because I?m not sure what else could be done that was reasonable. On June 6th, I did not get what I discussed with sales. I was satisfied with the following: 1. The door was installed well, better than the original. The frame was built out, a sill was added, and the door was screwed in. 2. The outside finishing work looked better than I feared. I was happy with that. I was even was happy with the detail of adding a cover slip to transition from the door onto the deck. I was not satisfied with the following: 1. The finishing work on the interior was unacceptable. 2. Having to discuss and negotiate with the project manager after I thought I already had an agreement with sales on the work to be done. 3. Having to take multiple days off from work to correct the issue. 4. The length of time that the work was finally completed: 6 weeks 5. Disappointed with the final work that I had to redo myself. 6. Finally, the most impressive feature of the door itself was the warranty. Other than that, I did not feel it was of any better quality than I could get from Lowe?s or Home Depot. $2700 door/installation/warranty vs. $1000 less at your competitors (minus better lock, better warranty, and screen). Frankly, I?m not thinking I got my money?s worth especially with the trouble I had to deal with. To elaborate, on the initial job, instead of adding sheet rock and colonial style molding the installers tried to install a 6 inch wide board to cover up the hole left around the door because the new door was smaller. It was exactly what I did not want. I explained that this to the installers and was referred to the project manager, Jason. Jason explained that Champion does not do sheetrock. I?ll skip the details but this fiasco started with a conversation with Jason and me through the contractor, phone calls back and forth with Jason and with sales. Apparently, Paul from sales did not specify that sheetrock and molding were to be included on the work order however I would think that would be common sense. In the end, Jason agreed to do what I expected from Champion but added that it would cost him as if I care because at $2700 I expected a good job. This took a long time. First we had to have the installer come back to add the sheetrock. Next, Jason had to get someone else to mud the sheetrock. The contractor who did the mud had to come back twice, second time to sand it. He arrived with none of his tools for clean-up the second time, leaving a dusty mess throughout my 1st floor. I did not send him away because I wanted this done and I cleaned it myself. He was friendly and did a good job otherwise and I can imagine that this was such a small job it was probably a nuisance for him. All I can say is that I hope he stuck it to Champion with an unreasonably high bill. The next person to finish the molding came nearly 2 weeks later and added the chair rail, baseboards, and molding around the door. The molding around the door was fine, but the retrofit of the chair rail and baseboards was pieced together, looking terrible, so later, I tore it out and re-did the work correctly myself. I would not be so upset and disappointed with the time it took if the workmanship was excellent or the price was lower. It was far from it and it was expensive. You can do better elsewhere.

The crew was prompt at time agreed to and cleaned up well after themselves. I will be using them in the future. In fact we are scheduling another project with them in a couple of weeks.

Ben and his crew arrived on time, performed all services requested. He stayed in regular contact with me as the work progressed and made sure to tell me about the costs before starting the work. In the end, the doors were everything we asked for. They sealed well and offered the solidity and privacy that the previous doors did not. Great job guys! We will be scheduling more work in the near future.