Winston Salem Bay Window Installation

They did a very good job. There was an issue. They did have to come back out because I did not like the way they did the underpinning of the vinyl on the windows. He admitted that they did it wrong. They were to rush, but eventually instead of one day it took two days. It ended up being perfect. They made it right very quickly and apolegetically. There the most expensive out there. It's a higher quality product and installation. I would go with them again.

We had the bay window replaced with a huge picture window. They were pretty booked up with installation. The wait was worth it though. They did the molding. They were extremely responsive to our requests.

This was the best experience we have ever had with a contractor from start to finish (and that is saying something!). Shirley came to give us a quote and it was like your favorite aunt coming to visit. She is personable, knowledgeable, friendly and NOT PUSHY!!! She is down to earth and knows her stuff (she's been doing this for 35 years!) She measured every window in our house, pulled out her calculator and gave us a price...simple! The price she gave us never changed, and EVERYTHING she said would happen did. It took three weeks for the windows to be made (in NC!) and they are GORGEOUS! Jennifer, Shirley's daughter-in-law, runs the office and is SO PLEASANT and friendly. She called a couple of times to keep us posted on progress and to answer any questions we may have thought of. Every phone call was professional and enjoyable. Jacob, Shirley's son, and his helper, Kevin, came exactly on time and explained what there were doing. They were so easy to work with and have around the house, it was like your brothers were out working on the house. They were sweet to our dogs, watched out for our backyard chickens when they went in and out of the gate. and were generally awesome to deal with. We like to talk and be friendly with people that come to the house to work, and the four of us just hit it off. We LOVE Jacob! I can't wait until he comes back to replace our siding next year. My recommendation? DON'T EVEN THINK ABOUT HIRING ANYONE ELSE! Shirley's quote was LESS THAN HALF of the one we got from Reece Builders, and that didn't include the large bay window. The customer service is OUTSTANDING! This is a good quality and HONEST company... hard to find!

We are very pleased with the look and quality of our new windows. Bryan was great to work with on the front end and was thorough in explaining the windows' features and the overall installation process, the installation crew did a fine job installing and wrapping our new windows, and when I had some questions after installation, Joe and Bryan were quick to respond. I would definitely use Leap again for other home projects.

ordered 13 new windows. The price was reasonable. They were delivered and installed when promised. Took one and a half days to install. Cleaned up when done.

Very Smoothly. All happened within a month. One window had a crack, but installer saw it and ordered new pane. Very satisfied.

We continue to get offers for 2 windows for the price of one. When we did the initial checking it out we figured out they had the best windows and best deals. We never had any problem dealing with them they came out on time. Everything was done perfectly. They did come back and redo a window that was like an 1/8 of inch gap at the bottom and they came right out and replaced it. Both times they did all the windows in 2 days and they were fairly large double glazed they got done much quicker than i thought they could. When they came out the first time they did a check to make sure there was no lead in the paint on the outside of the house that they were disturbing. We will use them again within the year to replace some other windows.

The first measurements were off from 2nd measurements. So they wanted me to sign another contract & pay $1,000 more

They arrived mid morning and finished late afternoon. Everything was cleaned up and hauled away. They did a great job. No problems at all. I love my new windows. They are easy to open/ close and clean. Would defiantly use them again!!! Thank you Vinyl Masters!

Daniel showed up on time for estimate and to do the work. His workers were very efficient and took great care to leave everything clean. Had one window pane that had the inside pieces cocked to one side slightly. Daniel took the serial number and had a replacement ordered and he delivered it quite promptly.