Winston Salem HVAC Repair

I looked on Angies List, put in a request and got a call in 5 minutes. William showed up within the hour, diagnosed and had a team here within the hour to fix our unit. It was painless, simple and an incredibly friendly. They let me watch every step of the process, explained every thing the did and were just generally very professional!!!

We spoke to the company when they came out. We were told the problem and given an estimate. We paid for the part as it was not a common part. Three months later the work had not been done and it was a nightmare playing phone tag trying to get a clear answer. We were finally told that the part was not available and that the money would be refunded. That began another whole experience attempting to get a refund of over $1000. Eventually we did receive a refund. I had to physically drive to their office to get the check. Took the check to their bank who suggested we cash it immediately after checking their account balance rather than depositing it in my account. We contacted another HVAC company who was able to get the part and complete the work. Based on my experience I would not recommend this company until they have demonstrated they can follow through on a quoted and paid for job.

Very prompt in figuring out what was wrong and repaired the problem. Could have just replaced a section of the heater costing 4 times as much as the repair. The heat now works better than it ever did.

I called Miller Services and the owner sent a tech out on the same day to assess the problem. I received a call from the tech, who walked me through what the issue was and what he needed to do to fix it. A part was needed, so they received my approval to do the work and ordered the part the same day. Within a few days, I received an e-mail and a phone call to let me know that the part had arrived and that they could come by to do the repair when I was ready. I scheduled a day for the repair and the same tech came out at 8a.m. (when he said he would arrive) and had the new part installed within 30 minutes or so. The system works like new again. I have used Miller Services in the past for a new install, on another home as well and they have always been consistent with their response, their professionalism and their overall customer service. You can't go wrong dealing with Charles (the owner), Jo (at the front desk) or any of the technicians. I have dealt with a few other HVAC companies in the past and Miller Services beats them all by far in the Triad area.

We had another company (Seagraves in Eden NC) install our central heating/air system last summer. HUGE MISTAKE!!!! Not only did they not install it correctly, when it came time for the final home inspection (we purchased an older home which required some major renovations) their work was so bad that the inspector said he should report SEAGRAVES to the licensing board. The inspector informed us that their job is to verify that A contractor has done the minimum in requirements. SEAGRAVES barely met that minimum. This is how it started and has been downhill from there. BERICO to the rescue. Seagraves claimed they fixed all the problems, but lets just say our heating system performs far from perfect. So we got tired of dealing with SEAGRAVES and called BERICO. Their guys were professional and came in behind Seagraves and at least made it possible for us to stay in the house instead of having to check into a motel( move is was January 2015 with a low of 20 degrees). They also fixed our gas logs. Something SEAGRAVES techs could also not do. One tech was nice enough to put in writing all the things that were installed incorrectly by SEAGRAVES. He then advised my husband and I to call him if we needed anything else. Needless to say I will call BERICO and only BERICO if anything goes wrong with our heating/air system. A really sad note is that we wont know how the central air will perform until the summer. As far as I am concerned I would much prefer for SEAGRAVES to come and get their entire system, give me a full refund, and forget they even know my name. I would then hire BERICO with absolutely no reservations to do the job right! If anyone asks me for my opinion I will gladly say run to BERICO as quickly as you can if you want superb service and knowledgeable techs to install or repair your heating/air, but run as quickly as you can in the opposite direction if anyone dares to suggest you call SEAGRAVES. BERICO is nothing but class and outstanding service all the way! Straight A's in every category.

It went really good. They were very professional and responsive. They arrived early. They did their work and took away old heat pump.

This company was contacted through HomeServe. I have coverage on my natural gas heating system wiith HomeServe through Piedmont Natural Gas Co. HomeServe contacted Miller Services after business hours and requested a technician be sent to my home to restore heat. Within an hour Alan Brown was outside of my house in the cold and snowy weather investigating the problem. He determined the cause of the problem and had it fixed in a short period of time. Alan was very professional and personable. He certainly left a positive impression of the company that he represents. The evidence from our conversation that he is a Christian increased the level of trust and respect that I had for him. If I need HVAC repairs in the future, I will request that HomeServe contact Miller Services and hope that Alan will be the technician that they send.

Great, fantastic and wonderful!!!! He was prompt to get here and supply a proposal, was low bid, did the job when he said he would and fixed my supposedly unfixable upstairs unit which saved me another $2 grand! I cant say enough good things about Ricky and his company! From start to finish, he exceeded every expectation I had. Thanks Ricky!