When I called John I expected to have both fireplaces cleaned, but when he checked and said one of them did not yet need it, saving me about $150. He carefully cleaned my basement fireplace and was careful to keep the room clean and to clean up after himself. The basement fireplace needed a new damper. I was concerned that would require as special order meaning more time and $$$ but John had one that would fit in his truck and quickly installed it for a reasonable $100 fee. Following this appointment I realized I had some draft problems with my chimney and he took the time to talk me through possible solutions. Overall, I was very pleased and will continue to use his services.