I chose to use their services after having gotten a quote from another company, and they gave me an opposite experience of the one I'd had with the first company (which was not good). First of all, they were very responsive. They contacted me immediately to set up an appointment. The service tech came exactly on time. He was totally professional and courteous. He crawled around under the house, inspected the cracks we were seeing on the drywall inside, and asked a bunch of questions about what we were experiencing. He took pictures of any issues in the crawl space to show me at the consultation, and he drew an accurate diagram of the crawl space, house, and the cracks in the foundation. (The previous company had mis-measured my house by 400 square feet!) He spent over two hours with me, explaining many different options and letting me know what he would do were he in my situation. He didn't seem the LEAST bit like a salesman, like he was only interested in selling me a product. He genuinely seemed like he wanted to be sure I wound up with the best option for our home, and not the most expensive option. (He mentioned to me that his company gets most of their work through referrals and word-of-mouth and that they'd rather find the RIGHT solution to make someone happy than sell them something more expensive that they don't need.) The previous company had suggested we do a drainage system with full encapsulation and install eight jacks to support the house, to the tune of $21k. The guy from Be-Dry suggested we try a drainage system first, thinking it might solve our problem by itself and we might not have to do encapsulation or jacks; he figured, since we'd have to do the drainage system before any other option anyway, we might as well see if that solves the problem on its own and we could always pursue those other options down the road if we need to. I really appreciated that. Also, their warranty is a lifetime warranty, so no matter who owns the house, it's guaranteed as long as the house is standing. The other company's warranty was 10 years, if I remember, and they had lots of ways to wiggle out of it if they didn't want to pay. This fellow sat with me and explained to me in depth how and why their system works the way it does, and it made me confident that I'd be getting a quality product. Then, when I contacted him with questions over the following day, he responded quickly and thoroughly. The person who does their scheduling called me within a day or two of my saying I wanted to go with them. Initially, she just let me know the week they'd be likely to do it and that she'd be calling closer to then to give me a specific day. She did so, and the work was scheduled. The workers arrived one minute before they were scheduled and let me know they were going to work. The foreman-type (the one who did the talking) was, again, very professional and friendly. They seemed to know what they were doing without needing me to answer any questions. Seems like the communication within the company is quite good. The three men performed the work over two days, and they left my yard pristine. When I mentioned that this seems like really hard work, and I sure wouldn't want to do it myself (digging all day with just 3 feet of clearance??!), the guy cheerfully replied, "Yeah, I guess you really have to like it!" I asked him if he did, and he said, "Oh yeah. It's challenging, and I like the challenge. Plus, it keeps me in shape. I only have to go to the gym once a week." I loved hearing how enthusiastic he is about his job, and it made me feel good about the work he was doing. It was a great experience overall! I'd highly recommend them. I'm writing this the day the whole thing was installed, so I don't know what the outcome will be long term, but I'm very pleased with my experience to this point.