From the start this was a spectacular experience. We enthusiastically recommend Glenn Stagg and Decked Out for any deck project. His technicians, Mike and Eric, are two of the most professional and pleasant individuals we have ever had the pleasure to work with. Glenn first came for an estimate. He was very professional. He didn’t simply ask what we wanted, but made recommendations as well. Some suggestions were different than what we’d wanted. He didn’t simply agree if he felt strongly, but had an open-minded discussion with us to make decisions. This process continued throughout the project, including Mike and Eric, who asked questions and made recommendations throughout, to be sure we not only had what we wanted, but also what they thought was best. After Glenn made an estimate, he was able to get the project started more quickly, and at a similar or better price, than several competing estimates. He got a permit from the city, which was delayed a bit as we had not previously gotten neighborhood HOA approval. The demolition had already started, which was great in the interest of time, but concerned us that we would have no deck at all for a longer time (to let our dogs out, etc). That was only a minor delay, that we could’ve avoided by requesting HOA approval before starting. They demolished and removed our old deck and replaced it with a 500 sq ft Azek deck including benches, planters and steps, as well as lighting. Glenn, Eric and Mike had recommendations along the way regarding trim, lights, steps, and posts that led to a beautiful result, the details of which we would not have designed on our own. They were incredibly personable and professional, and left every day having cleaned up, leaving our place looking better than when they arrived. The project took 4 weeks, which was longer than I’d guessed, with some delays from weather and the HOA issue. We also slowed them down a few times, asking them to re-work a few things which weren’t exactly what we wanted (not knowing what to ask until seeing it done sometimes). Despite all this, they finished before the deadline I had asked them to meet. The final price was exactly the same as the estimate ($19000). We’d agreed that any lighting would be above the total, and the lighting prices were exactly as Glenn predicted (13 lights with transformer, timer and installation for about $1300). We have lived in many homes in our 30 years together, and have worked with many excellent contractors. This is comfortably the best experience we’ve ever had.