, Joe Henry, owner of New Dominion Contractors, Inc., impressed from the first contact. He was courteous, professional, personable, and responsive. On his first visit he listened attentively to what I envisioned and had suggestions as to ways this could be accomplished or improved upon. These were not suggestions that would require extra money to be spent, but suggestions that would make the bathroom more liveable, useable, and attractive. He was very knowledgeable about what materials would best accomplish my goal of updating and upgrading the bathroom. When he presented his quote he addressed everything we had discussed. His contract was quite detailed and comprehensive. It left nothing to chance which was very reassuring. The contract agreement included a time schedule, a payment schedule, information about the use of sub contractors, and a complete description of all work that was to be done in detail. The price included a set amount for labor and construction materials. Other customer costs were estimated for things such as tile, vanities, granite, plumbing and light fixtures, toilet, and glass enclosure for the shower. These estimates proved to be reasonable. Admittedly, I went over budget in a couple of areas, but I did this with the full knowledge that I was choosing to be extravagant. I could easily have gotten everything within the estimates given. In addition, Joe provided a list of vendors he typically uses and has developed a good working relationship with, and websites where I could find materials. I ended up using all of his suggestions and was not disappointed. Work started as promised and I learned from the outset that making certain my home stayed clean and protected from damage was a priority. It also became quickly apparent that Joe, who was on the job himself every day, was a perfectionist. He went above and beyond to make sure all work was done to his high standards. I never once had to point out something that needed attention. In addition, he noticed things in the house that were not part of his job but needed attention, and he addressed them while he had his materials out. His dedication to provide quality work and his professionalism were displayed daily. He did all the construction and electrical work himself. He obviously had long standing relationships with all the subcontractors. Chuck, the cabinet guy, Reuben, the tile guy, and Sean, the plumber all did outstanding work and were a pleasure to work with. Joe kept me informed daily as to what to expect and what still needed to be done and answered all my questions willingly and patiently. When I would have difficulty making decisions about materials he would use his knowledge and expertise to help guide me. Several times he helped me get a better price on materials. When a snag would arise, as they inevitably will during a project like this, Joe kept me informed and dealt with them as needed. The completed bathroom exceeded all my expectations. Because of his work ethic and positive honest attitude, Joe made the whole remodeling experience unstressful. I would not hesitate to use him again if I had another home project. I wholeheartedly recommend him to anyone who needs a general contractor.