John Sadler (whose address is not Ocean View, but PO Box 61125, Va Beach , VA 23466) came by promptly after contacted in May 2014 and gave us an estimate. We received a contract in the mail detailing all the work and payment schedule. After signing and mailing it back with a deposit, we received a very nice and quot;thank youand quot; note from John. Since we were not in a hurry to have our fireplace in the summer, we were content to wait until the first week in September for installation. Damon and Lucas arrived on time on the scheduled date (Sept 3 - 5), put protective coverings on furniture, and proceeded to tear out the chimney to remove the old unit. They then installed the new fireplace, chimney pipe, replaced all the exterior siding after installing new unit (cannot even tell it was ever off!). All materials used were of the good quality. Damon even made us a new mantel when we decided that we really did not like the old one - no added charge! (We furnished the wood for the mantel.) Damon also polished our old slate hearth with mineral oil - it looks brand new! John returned a couple times to check on progress and did not want final payment until he brought a new fire brick to replace one that had been cracked in transit. The new fireplace is just what we expected. Damon and Lucas were skilled, courteous, and professional. John Sadler is an honest, fair, conscientious personable business man with a ready smile and a true concern for the quality of his work and we highly recommend his company.