Hayward Central Humidifier Installation

The service tech explained everything he did and told me if we got water under the furnace again to call them as he wasn't sure if he could get it to stop leaking. I did call them a couple days later and they came back out and were able to get it to stop leaking again for a couple days and I wasn't charged for the 2nd call back. When it started leaking again I called and spoke with Todd. He explained the next step was and explained my choice to me so I can make a decision to either try to fix my current furnace (15+ years old) or replace it.

Richard at Home Comfort Specialist installed a humidifier unto my furnace. He was able to get it in right away for me and was very flexible to accommodate my busy schedule. I felt like he genuinely cared as I asked questions about the system. Very knowledgeable, timely and polite. I would definitely hire him in the future and have recommended him to my neighbors.

They came in with prior knowledge of my system, installed the two items and all is well and comfortable in the house.

Workers were on time, polite.  They covered wood hallway floor.  They explained what they had and how the new equipment worked.  They were here about six hours.

It couldn’t have gone smoother! Each visit went as scheduled, the guys who showed up were very courteous, customer focused and efficient, and left the site clean and in order. They patiently explained what they did, how to operate and maintain and went above and beyond to meet our needs. Thanks much!

Brent, our service Technician that performed the humidifier installation was outstanding. He was knowledgable and very personable. He took his time, and did an excellent job. The area that he was working in is somewhat small, but because he knew exactly what he needed to do, he was efficient and it worked out nicely.  They used shoe boots, put own floor mat down.  I would HIGHLY recommend Capital Heating.

During my fall furnace well check-up, the tech told me my 22 yr. old furnace had significant parts near their last legs and should be replaced by spring.  Spring came.  I began looking for HVAC dealers and researching how to evaluate a heating contractor on the web. I had narrowed down to 2.  Derousseau's was the only one (of all the other contractors in town) that was listed on the American AC Association website as a member. They had a well-put-together website that answered a lot of my questions about the brand carried, experience, their employees and their various certifications, hours, etc. When I stopped in at Derousseau's, I was pleasantly greeted and immediately taken to the owner.  After telling him I was shopping around for a replacemeent furnace, he asked what I was looking for.  In a clear and personable manner he explained the brand he carried, the different levels, and possible add-ons.  There was an exposed furnace/ AC/ humindifier/ air purifier in the lobby.  This, along with his words, was used to demonstrate the parts, level differences, filters and how to change them, etc. which was quite helpful to me.  He explained the estimated prices as well as current company and state rebates.  (The bid matched what was estimated.)  All questions were welcome and were answered.   We set a time for a visit to my house for the home inspection upon which to base the bid.  The next morning the rep was on time, courteous, and professional. Again, all questions were answered no matter how basic.  He checked the size of my house, current furnace and AC, vents, circuits, etc.  He noticed water puddling under and around the furnace so opened the box and checked.  There was a problem with the condenser and he showed me what was going on inside the unit. When checking the outside exit pipes, he detected soot. Pros and cons of the different levels of furnace based on my house needs were discussed. Early that afternoon a clear and well organized itemized bid for the two HVAC systems I was interrested in was delivered to my house.  Later on , I recieved a phone call.  The rep and owner were concerned about the soot that was found and offered to provide me with space heaters for safety sake and suggested I turn my furnace off.  When asked about a rental fee, they said there wasn't one.  When I decided which contractor I chose, I could just return them.  After comparing product, cost, quality, communication, and service I chose Derousseau's.I called to let them know on Friday and installation was Monday.Installation was completed in one day.  Three workers worked steadily and neatly.  Derousseau's creates their own duct work when needed.  All areas were cleaned well when the job was finished.  I've been pleased with the process and the performance of my new furnace.

Great! Chris and Mike came back to install an Aprilaire humidifier on our new furnace. Price was right on and they explained everything to ensure we maximized the effectiveness of our new heating and cooling system with Aprilaire. Thanks guys, see you in the spring for the a/c service.

I always have the same service person each year because he knows his work, comes on time and does a complete cleaning and check up and is of course friendly.

Had problem with furnace electronics board; replaced without problem. Did take two technicians to determine problem as it was a new furnace. Show up when scheduled; call to schedule and provide reminders.