First workman - didn't contact us when indicated. When he did come, asked us if we had tools for him to use, like a wheelbarrow and a shovel. The premise of Handyman Connections is we provide the materials; they provide the service. But we were not under the impression we were supposed to provide tools. We had no wheelbarrow, but I gave hime a shovel, a brand new one, and told him my husband wouldn't want cement mixed with it. He made a sarcastic remark about using a shovel to mix cement. He also mentioned that he hadn't built many gates, though he did have several years of carpentry experience. He sunk the posts and left, planning on coming back in a couple days to build the gate. The next day, my husband measured the posts - both were not plumb. We called the company. The company blamed a former employee for the communication issues, tried to explain his sarcastic comment and told me the workman had more experience than the workman himself had told me. They initially wanted to send the same guy out to fix the job - I was uncomfortable with that. So they agreed to send another guy out. Second workman - Came to reset the posts. Agreed they were not done correctly. He fixed them. Arranging time with this guy was troublesome as he lived far away. The 2nd time he came, he was planning on being done by 3, so I would have to leave work early to meet him so I could settle up. I rushed out of work only to find that he'd barely started. Then when I told him I had to leave at 3:45, he seemed put out, that I might not be there when he was finished. He's the one that changed his plans - not me. Then he gave me the receipts for the materials he had purchased - which he did not ask me about - I noticed there was no hardware to close the gate on the receipts. I asked him about this and he explained this drawbridge sort of way he was going to use 2x4s to close the gate. Huh?! I said I would have to see it to understand. I wish he would have consulted my prior to this decision. I left, thinking he'd be done and gone when I returned 1.5 hrs later. Nope, which is fine. It was just a little surprising since he seemed put out when I was going to be gone. He finally finished. We inspected. The gate itself looks pretty good. But I immediately noticed that there is a large gap on the bottom. At some points, there is a 6 inch clearing from the ground to the bottom of the gate, large enough that an animal can easily get on or out. I questioned the workman, he said he did this so the gate would clear the uneven ground when it was opened. That makes sense. BUT it does not make sense to have a large gap at the bottom (and sits a good 8 inches above the other fence line - looks bad). Here's what he should have done - told us that there was going to be a gap because of clearance - and ask if we were ok with that. I would have instructed him to go ahead and build it closer to the ground then my husband and I would clear/level the ground so the gate would open properly. We were never given that chance and now have a gate that looks out of place (too high) and is not effective since it has a large gap. I did call the company to discuss this issue. To be fair, they did knock $50 off the price - though I am certain they just viewed me as a difficult woman. But it will take a lot more than that for us to fix the problem. Bottom line - while I appreciate that the company tried to work with me (to an extent), I thing they need to vet and train their workers better. I would NOT hire this company again.