I chose this company as they also provide our community with a portable toilet in the summer months for our park. My only concern was that the pumper showed up later end of the block scheduled, and though I was waiting at home, the phone calls the driver made were not received. However, when I called the company office to inquire about the timing, they handled my call courteously and called back quickly with more information about the arrival time after checking with the driver. One he arrived, the service was quick and thorough, and the employee made recommendations about maintaining my system and providing accessibility to the lids of the tank (ours is an older unit that is completely buried). This was the first time I'd had the tank pumped and was not familiar with the process, so the information was very helpful. As for the price, I didn't expect it to be so high. But again, I'm not familiar with the current pricing and so my expectations were out of date. The company offers a small senior discount.