When I called for service on July 1. I gave the dispatcher all my information,the date of purchase, model number,serial number and the part that needed to be replaced,the upper broiler heating element. They scheduled a service call for July 8 and charged me $192.00 on my credit card. The service person arrived on time and asked me if I had the part- I replied that I did not and asked why he didn't have the part; I was charged $76.00 for it. He said they should have sent it to me. He then ordered the part and said he would be back to install it on August 5. That was I month from then! I called and complained to tHeir customer service department and was told they would expedite the service call. I received a call on August 2 saying they weren't coming on the 5th because the part had not arrived. I complained again and reminded them that they had charged me already for the entire call ,$192.00 a month before. They called back and said they would be out on August 9. No call, no show. Appalling, especially since they do the service foe sears! My appliances cost me $16,000.00 from sears. I am never buying a thing from them again.I need a refund.