Awful! My HVAC condenser fan blew out and I had Zero heat; I have a huge list of grievances with this company so prepare yourselves.... 1) The company told me they could send someone over for 85$ an hour (plus 6.63 for sales tax) and start charging me the moment their technician leaves the shop... 2) I had family over and the technician arrived as soon as my Sister opened the door and was leaving my home. without promping his arrival the technician walked right past my family as they tried to squeeze past him in the doorway and announces himself with "I am here for the beer!" And was tattooed from His fingers up to his throat. Seriously, a stranger walked into my home and said that! I looked at him in disbelief and demanded, "who are you!?" He laughed and said nothing! I ASSUMED he must have been the guy that was sent to look at my HVAC and after I asked him a second time he finally asked me where my system was. I followed him like a hawk. I knew right away that it was going to be trouble. I regretted CALLING hillards immediately. 3) After calling and telling them my hvac was broken, the technician took 3 minutes to tell me the same thing I already knew. He said he was going to find the parts and get me a quote. He opened one pannel took a picture and charged me 91.63 for his 3 minutes! He called me at 8:30 pm to tell me it would be 600$ in parts plus an undetermined amount of labor! I had to call another company to get the help I needed and after a few moments on the phone they told me that the condenser fan SHOULD NOT have even been on during the winter and they told me how to turn it off to get heat restored within moments!! Thank goodness for the other company, they saved my family from below freezing temperatures without paying them a cent! They even offered to send someone out for free to flip the breaker outside if I was to worried to do it myself! There is a pandemic going on, and many of us are out of work! My family has small children and freezing to death is a serious concern.. WE HAD ZERO HEAT FOR DAYS BECAUSE OF HILLARDS! the technician that came and went without any compassion or communication! STAY AWAY from HILLIARDS!