After being on hold for a couple minutes, I was put through with a representative. She was clearly not experienced and I kept having to repeat myself as she collected my information. When it came time to make an appointment, the rep told me she couldn't have someone out until Wednesday, two days from today, which I was fine with. I ended the call, put the appointment in my phone, and not even 1 minute after, I get a call back from another representative stating that she needed more information from me before she could make an appointment. Apparently, the first lady I spoke with was only their call center and did not have the authority to make appointments. She basically confirms all the information that I had already given and asks me what part of the building I would like painted. I assume she pulls up the building on Google Maps because she asks me if it's the portion connected to the warehouse. After this, she tells me that she has to get with her "commercial painting guy" to see if he will even take on this job before she can schedule the estimate, as if this job would be too small for him to even bother with. Needless to say, I ended the conversation at that point because I don't need to give company like that my business. All customers should be treated equally, regardless of job size.