The gentleman who answered the phone was extremely courteous and professional and the company was very accommodating. I have two dogs and told them I would need to secure them inside before they sprayed. They called me the night before to let me know they would be there first thing in the morning, and, unlike a lot of service companies actually SHOWED UP first thing in the morning! Seeing I was at work and I needed to make sure at least 30 mins had passed before I let me dogs in the yard, they marked the exact time down as I requested to ensure I new the 30 minutes had passed. It has only been 3 days since they have sprayed but I am so very happy to say not a single mosquito has been seen nor heard since the spray and I am so appreciative to be able to enjoy my patio in my new home!