Our house was infested with rats. The rats were around 18 inches long from head to tail. They were like the Norway rats. When we bought the house we had a breezeway from the garage to the house itself which was basically just the roof. We had covered the brick floor with decking which was right down on the ground. There wasn?t a whole lot of space on there and was enclosed by sliding glass doors. The sliding glass doors were connected to the garden courtyard that had a water feature. The rats moved into the garden and took up residence underneath the decking. They were not the ones with whom you could mess around with and having them so close to the house was not acceptable. That?s the reason why we called Varmit Guard. They came out and sold us the package which covered everything including getting rid of the rats. The people that came out to get the work done were not the sharpest knives in the drawer. We had told them very specifically not to spray on the east side as well as on the south side of the house, as we had parrett windows. We had bull dogs too which are very fragile. The windows were open and we were concerned about what they were using. We told them that they could spray on the north and the west side of the house. When we could actually realize about this the guy was ready to spray on the east side of the house and had already sprayed on the south side of the house. I wanted to cancel my contract as they were not following my instructions. So, they sent another person to get the work done who was a little less socially maladjusted. Once again he too started spraying underneath the parrett window. That?s when I became unpleasant. I also had the president of the company sitting in my living room and explaining to me as to why my demands were unreasonable. The guy who came for the second time to get the work done was a very weird person. He was not a whole lot better socially adapted than the first exterminator we had. Apparently Varmit Guard has been very successful. They also left all of their bait boxes and didn?t bother to take them with them. We are still waiting for them to come and pick them up. In the meantime we continue to fill up the bait boxes with rat poison. If anybody wants to get rid of the rats then they can purchase the bait boxes and rat poison to get the job done, without hiring anyone. We did get rid of the rats, but they keep coming back. Since the rat infestation is out in the woods, it has to be dealt on an ongoing process and there is no reason to pay somebody to do it. Most of the pest control companies that I have dealt with so far used to charge around 300 $ to 400 $ a year for pest control and it includes termite inspection too. If they find terminates then they will try to get rid of them by trying to adjust the money that you would have paid them initially. However, if Varmit Guard finds termites, then they will charge you extra. The price that they charged was very high, as I am paying a lot less for getting the exterminating work done by somebody else at my rental properties. Their quality of work would have been fine if they had followed my instructions, but they didn?t. They were very responsive in taking our cheque and I wouldn?t like to comment on the rest of it. They were very punctual. They were not professional, as they had a low IQ and there was lack of social responsiveness. I would never use their services again in the future and I would not recommend them to a friend either. There is nothing that can be resolved now, as we have determined that we hate each other. One of my neighbors had Varmit Guard help them to get rid of the raccoons and I met the guy who did the work for them. I was very impressed with him and I thought that I would get the same service, but I didn?t. I feel somebody else might have had a good experience with them. I don?t think they would have grown as fast as they have grown now, because they have franchise all over the place. Being told that there were no problems spraying insecticide under my parrett window was something that wasn?t acceptable. I feel that you aren?t supposed to say that to a customer. Somebody else might have had a fine time with them, but I didn?t.