Owl Homes of Fredoina never finished our home - and when they attempted to complete or repair their errors they made it worse than before they arrived. The home is sold as a "turn-key" home - just move in. Well, we didn't even have lightbulbs and fixtures installed when we moved in! They left the entire basement full of mud, and products were damanged. All the appliances were scratched or dented, and although we were told we could "buy" them at scratch and dent and receive a check back, we never recevied this. We had to have their work team in our home to finishe the house for over a year after we moved in...doors didn't fit, a cupboard was broken, a wall-cap remained undone, plumbing was promised to be in the ceiling yet hung below. When we discussed the plumbing issue, which TWO of us heard it would not be exposed, we were told we were wrong and were never told that. In their attempt to make this right they moved the plumbing UP and now we have issues with drainage. When the workers came to our "one-year guaranteed" home to make repairs, they left dirty hand prints on the walls, and the floors a mess. The quality of their workmans hip is extremely shoddy and unprofessional. For the huge amount of money we paid for our home, the customer service, quality and guarantee do NOT live up to their promises. I would NEVER recommend anyone buying anything from Owl Homes of Fredonia.