The service was performed quickly and efficiently. However it took 5 cancelled appointments to get the determination that I needed the trap installed. I would have gone with another company but Jim apologized every time I called him about missed appointments and he seemed sincere. When he finally did get here to scope the drain, he assured us it was an easy fix and that somebody would be here on Monday. He knew before he came and when he was blowing us off that we were leaving town the following Friday. His delays set back flooring work by a full week. Monday arrived and a different guy and his helper arrived on time. They got right to work and were done in 45 minutes. He went out to prepare the bill, brought it in, and handed it to me -- $306 for a 45 minute job!!! I was shocked and more than a little freaked out. I immediately asked why it was so high for a forty-five minute job and what was the hourly rate? He responded by saying that there was "2 hours drive time". I asked where he drove from, he said Jamestown. (Jamestown is a 35 minute drive at best) I informed him that I called a Fredonia number and expected a Fredonia plumber and was never informed that I had to pay "drive time" and I certainly wasn't paying for two hours. I asked to talk to his boss. He said his boss was Jim, the same guy that blew us off for 5 days on scoping the drain. I called the number for Jim, no answer. I called the same Fredonia number I had called to arrange the original appt. I explained the situation. The woman on the phone said Jim would call me back. He did, and when I pressed him about why the charge was so high, he said it was not an hourly job, it was their standard flat rate charge. I told him his employee had stated I was paying for two hours drive time. Jim said that is not true, that I was being charged a standard flat rate for the job. I asked to see proof in print this was the standard pricing. He said he couldn't do that. I asked why a job less than hour should be over $300? No response. I stated I wasn't paying that much and they should take the trap out and leave. There was some more back and forth and he agreed to reduce the charge to about $150 - or more than $75 per hour, per guy. I agreed to pay that amount but I am not happy about it. I feel I should have been told about this flat rate pricing prior to the job. My bad for not getting a written estimate - but their bad for not explaining the charges before starting the work. Because he said it was an easy fix i assumed it would be a small charge. Even if this is their standard charge, I feel it is extremely over priced. Also, there is not list of charges on there website, flat rate or hourly.