The plumber got here on time. He examined the sink and disposal, then tried to fix it by running the disposal without water. After a few minutes, he concluded that we needed a new disposal, which he did not have on the truck. He advised me to go to Home Depot and purchase one, and then call them for a second service call to install it. Because it was only about 15 minutes into the visit, and he said the company charged for an hour minimum, he took a look at the sink. The faucet took him forever to get out, and he scraped around it ineffectively with a pocket knife, and said I needed to get a new faucet. Then, he went to look at the toilet, and said I needed to buy a new valve kit, advising for the third time that I go to Home Depot and call Pinecrest again when I had all the parts. He had been there for 42 minutes, done nothing and charged me for an hour! This from a company that used to be heads and shoulders above the rest. Too bad they've taken such a steep fall.