I called to make sure they would still be able to come and the receptionist said they would be able to make it, even though it was after 6 pm. I have never had my pipes freeze so I was unsure what to expect or do but I knew the basics of opening my cupboards and under the sink, applying space heaters there and under the crawl space. They did work for a long time by applying heat under the crawl space and trying to determine where the freeze was. A fire started under our crawl space. The two men were heard laughing and swearing, which I understand it had been a long day but I offered hot drinks and tried to be understanding. I give a B for responsiveness because the call center was quick to respond and I was not put on hold. The two workers were unsuccessful and needed payment right away of 500. I do not have an extensive amount of cash even though I work fulltime to support my family. I was hoping to make payments and was surprised by the price. The company did refund me 150 after I explained that the price seemed high considering the problem was not fixed. I ended up staying with my parents for 3 months until the pipes unfroze then had a family member come and repair the pipes that burst. The plus side is that I had the chance to remodel the bathroom while I stayed with my parents. Overall, I wish they had come sooner or told me it was not worth it to try and fix the problem or given me a general estimate, but I did gain valuable experience and I am glad I have angie's list now.