I used an available coupon for 3 hours of handyman service for $119. About two weeks prior to the last date of service, the handyman came to remove a vented range hood and install a vented microwave, and install two shades in a bedroom. He was due to arrive at 12:30 pm, but arrived at 2:10 pm. He did both jobs with about 45 minutes left, so I had him tack up a AC duct in a bedroom which I had tacked up myself but thought he could do a better job. After repairing the vent, there was about 15 minutes left but I didn't have any additional work that needed to be performed. As the handyman was cleaning up, I checked the shades to see if they went up and down properly, then checked the microwave to see if it was working and turned on the microwave fan. The fan was blowing out the top of the microwave and I questioned him as to why he didn't hook up the vent to the outside, as the range hood was vented to the outside. He told me the vent area in the microwave and the existing wall hole didn't quite match up and he didn't think I would want him to cut a hole in the wall. I found this a bit confusing, as the hole would not be seen....it would be covered by the microwave. He then told me he was an electrician and doesn't normally install microwaves. He thought I might want to wait until another coupon was available for the 3 hours of time at $119 because it would take at least one and a quarter hours to install the microwave as vented. I sent an email off to Reliable and told them what had happened. It took quite a bit of back and forth before they finally had another handyman come out to install the microwave as vented. This handyman did an excellent job (his name is Eric) and now the microwave is vented. It took about 30 minutes for him to complete the job. Reliable did not charge me for this correction of the installation.