The owner came out to discuss design ideas and list what we wanted. Two weeks later, he had for us a very detailed list of the work to be done and the products selected (many of which we selected), along with the estimated cost. We had received a substantial coupon from one of the potential suppliers. House Medic used that supplier for many of the related materials, then passed along the coupon savings to us. In getting the work done, the gentleman who did most of the actual work was pleasant, on-time, and easy to arrange work time with. He was careful to close off the area where he was working, so that the house was not covered in clouds of dust, and he cleaned up thoroughly at the end of each day. He worked with us on timing, so that we were able to come and go as we needed, and, except for about 10 minutes, always had another working bathroom for household use. House Medic gave us everything we wanted in function in the remodeled bathroom, and they left us with a room that is beautiful as well. I believe we now have the best shower on the planet!