I had a wet basement from a leak behind the wall. The damage was not worth putting through my insurance but I was flat broke from the previous house disaster and had to depend on my brother to repair the damage in his spare time, which he has very little of. All told it took nearly 9 months. Once we got everything dried out we rolled up the berber carpet and padding half way into the room. (The other side of the room was not affected.) Since all the furniture and stuff was pushed to the "good" side of the room all that time, walking on the rolled up section of the carpet was usually the only way to get across the room. Needless to say the carpet was badly creased when we were finally able to roll it out again. I called Rich on a Sunday, expecting to get voice mail, but he did answer. I told him what I needed done and he came over later that evening to check it out and give me an estimate, which I thought was reasonable. In addition to that he was willing to come and do the work on a Saturday so that I would not have to take time off from work. That was a blessing because this is my crazy busy time of year at work. Rich and Eli came on Saturday and did a great job of stretching everything all the way to the walls, and were able to join the sections where I had to cut the carpet in order to avoid having to take up the carpet in the hallway as well. And they did not even bat an eye when I asked if they could help me out and put my monster 250 pound TV back into place. You can see where the creases were but that is to be expected with the way that berber is woven, and Rich said that they will disappear with time after loosening up and vacuuming. One crease is already starting to disappear. These are nice guys and certainly about the most accommodating that I have ever dealt with. My Rich's Rugs magnet is prominently displayed on my refrigerator. I want to be sure that I never lose his number for when I need new carpets or if I should ever need any carpet repairs again. Rich is definitely my go-to carpet guy.