The job had to be done at two different times as we didn't realize, when we ordered the shutters, that they were different sizes. (We do not live in PA....this property is a rental unit). We were asked to pay extra, over the original estimate and in advance, for the second installation visit. After the proper size shutters arrived, we never knew when to expect the second installation visit, and when it was finally completed, the renter reported that " the guys left a bag of screws on the steps, a dislodged stone from my containing wall in the middle of my driveway, and sheared screws and wood debris all over the front of the property. Good job in the long term; in the short term, slovenly, in my opinion." I realize that trying to arrange this long-distance was frustrating for Mike, but a neatly finished job with good communication would have provided a better rating.