"Mr. Bob" made suggestions over the phone to get the pump running again. When that failed, they were very clear that a weekend call-out would be expensive, and if they pumped the holding tank now, they'd need to do it again on Monday to change the pump. Another choice was to have someone come out and see if they could get the pump running without emptying the tank. Again we were told weekend rates would apply (well over $300). We opted for this, especially as our type of pump costs about $1200. The repairman arrived within the sated time, was pleasant and professional, and tried but could not get things running. We had him call in a pump truck. This serviceman was actually the person who took the original call. He was also pleasant and professional. After emptying the tank, the repairman tried making adjustments to the pump, and it actually started working again. The total amount came to $700, but that was far cheaper than a new pump, and most importantly, there was no more overflowing sewage. I would certainly use this company again.