I had them perform some work before and they did a good job with the exception of my toilet. It was running constantly. I paid for the service already, so Duke stated he would return to fix my toilet. Scheduled a time but didn't show up. So I contacted him to reschedule again because I had other services to be performed. The staff returned to fix the toilet and the toilet is still running constantly! I contacted Duke directly to let him know that the issue was not resolved. We set up a time to come to my home which a Saturday morning. HE NEVER SHOWED UP OR CALLED! When I was finally contacted, it was via text.. I stated I am frustrated and will find someone else to fix my toilet. Duke's statement was so nonchalant! He stated "good luck finding someone else." I was so disgusted with him. I understand there are emergencies, but he is running a business. A courtesy call is the professional thing to do. He doesn't feel like that is appropriate because he failed to do that. What upsets me the most is I paid for the service and the problem wasn't resolved. He did nothing to rectify the problem and sever ties with dissatisfied customer. The sad thing is I have to search for a new Plummer to fix my toilet and loss money on that service. . Duke's plumbing would have had a permanent customer and consistent jobs as my neighbors are looking for all services. I will not recommend Duke's plumbing to anyone, he does not show up for jobs, lacks professionalism, and fails to resolve situation with customers. The other men who came were very polite and I can not necessary hold the accountable for the owner's behavior. I will retract my previous good review of Duke's plumbing.