My contact, Jesse Bator, was very quick to respond to all requests, issues and queries. There was one problem with what I guess was NexGen's subcontractor for installation of the gutter with gutter guards. Work was reported as done, and I could see the gutter from the ground, but when I got out onto the roof I discovered that the gutter guards had not been installed. But Jesse got a quick response out of them to finish the job. I was glad NexGen roofers recommended removal of the old unused chimney when the workers discovered how precarious it was. There were a few instances of garbled communication between management and the roofers, but all was straightened out quickly. Not about NexGen but about Angie's list: I am not happy with Angie's List for requiring passwords with my e-mail address. What is that about? And the ABCD check list is confusing because the bubbles do not line up with the letters above.