I do not write customer reviews, but I am writing so that at least some of the future customers will get a sense of what they are getting into when you work with Grade A Plumping. I am writing this with utmost frustration and disappointment with the service I received from Grade A Plumping. I have a home warranty insurance with American Home Shield, and in the last week of December 2020, I put a service request for a faucet repair and water leak in the kitchen. A technician from Grade A Plumping was assigned, and he came the next day and after inspection said that the damaged part must be replaced. He placed an order for replacement, and I got the part only after 2 weeks. The technician came back on January 12th and this time told me that they got the wrong parts. He said that he is going to re-order the whole faucet to fix the damage. To be fair, the technician who came was very professional. Since I did not get any status update after 10 days, I called the Grade A Plumping office multiple times, many days, left messages, no response at all. I called AHS and they told me that Grade A Plumping has ordered the part to my house and I should get that very soon. Since I didn’t hear anything again for the next few days, I called Grade A Plumping on a daily basis and they never picked up the phone, I have called at least 10 times. Finally, I directly called the company that is supposed to send the faucet part and they said that they cannot see any new order for the faucet parts. I was told by AHS that faucet part has been ordered by Grade A Plumping and the issue will be resolved very soon but Grade A Plumping had not even placed an order for the damaged product. Now it is more than a month, and the damaged faucet is still not fixed, and water is still leaking. I am trying to get a new contractor to get the faucet damage fixed. Please do your research before requesting a service from Grade A Plumping, no wonder they have so many F ratings in Angies list. I did not choose these guys, but I had to deal with them as they were assigned to me.