Mr. Spillane of PA Tank Removal returned my call; we discussed the project and setting, cost, scheduling, licenses/insurance. Mr. Spillane promptly provided a written estimate and had his agent provide proof of insurance. I then retained him. The evening before the scheduled date, Mr. Splllane called to confirm for the next day. On the day of the job, Mr. Spillane was delayed about 15 minutes with an emergency but called to let me know; then, he and his crew arrived, emptied the tank of oil, dismantled the tank so he would not have to take it through the house, plugged all openings, and left the area in good condition. They did not spill anything. As I happen to be curious about how things are done, Mr. Spillane explained the project to me as it was being done. It was indeed a pleasure to hire Pa Tank Removal for the job. The job went smoothly and quickly. Thanks.