Never had to call for an appointment. They called me after hearing from Angie's List and set up an appt. for the next day. The workman, Mike, arrived @0745, we talked about what I needed, did some measuring, he went for supplies, then got right to work. The job took as long as I was told it would, which fit right into my work schedule. Very happy with the work. The price was what we had discussed over the phone with the exception of the supplies as, at that point, he wasn't sure exactly what would be needed.